Front Desk Attendant-River Center location (Part-Time)

City of Benton; Benton (AR); On-site; USD 22,000 - 32,000; Part time

Job summary

City of Benton is seeking a Front Desk Attendant for the River Center, a part-time, non-exempt position. The role greets visitors, handles inquiries, registers members, and assists with facility reservations and fee collection.

This essential position requires customer service experience, basic MS Office skills, and the ability to work flexible hours including evenings and weekends. It includes enforcing policies, supporting programs, and accurate cash handling.

Qualifications

• One (1) to Two (2) years’ administrative support experience preferred.
• One (1) to Two (2) years’ customer service experience preferred.
• Current American Red Cross Certification or must be able to obtain certification within six (6) months of employment.
• Proficient in MS Office;

Responsibilities

• Welcomes visitors to the River Center.
• Answers incoming phone calls and provides requested information or redirects to appropriate party.
• Registers guest for memberships, checks in members and verifies membership.
• Gives facility tours and educates members and prospective members on programs and available amenities.
• Makes reservations for facilities and collects fees.
• Promotes, registers and collects fees for Parks programs.
• Ensures facilities policies and procedures are followed by patrons.
• Responsible for opening/closing the facility.
• Responsible for cash drawer and daily reporting.
• Checks in/out equipment.
• Cleans surrounding work area and assists in cleaning other areas of the facility as needed.
• Responds to patrons’ concerns, suggestions, and complaints in a timely, professional and consistent manner.

Skills

Communication

Customer service

Organization

Education

American Red Cross Certification

Tools

MS Office

Job description

Job Title: Front Desk Attendant-River Center location (Part-Time)

Salary range: $15.62-$23.18 per hour

Department: Parks and Recreation

Hours: Part-Time, Non-Exempt

Job Description:

The Parks & Recreation Front Desk Attendant is responsible for all front desk activities of the River Center creating a welcoming atmosphere for visitors of all ages. Position is deemed essential personnel and safety sensitive.

ESSENTIAL DUTIES

• Welcomes visitors to the River Center;
• Answers incoming phone calls and provides requested information or redirects to appropriate party;
• Registers guest for memberships, checks in members and verifies membership;
• Gives facility tours and educates members and prospective members on programs and available amenities;
• Makes reservations for facilities and collects fees;
• Promotes, registers and collects fees for Parks programs;
• Ensures facilities policies and procedures are followed by patrons;
• Responsible for opening/closing the facility;
• Responsible for cash drawer and daily reporting;
• Checks in/out equipment;
• Cleans surrounding work area and assists in cleaning other areas of the facility as needed;
• Responds to patrons’ concerns, suggestions, and complaints in a timely, professional and consistent manner;
• Keeps supplies stocked at all times;
• Alerts appropriate personnel/authorities if there is a concern for safety;
• Assists members and patrons with account issues and/or delinquencies;
• Available to work nights, weekends, overtime, holidays and city events as needed or scheduled.
• Performs other duties as necessary or assigned.

MINIMUM REQUIREMENT & COMPETENCIES

Basic experience, knowledge and training in Parks and Recreation typically resulting from a combination of education or years of experience in Parks & Recreation or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to satisfactorily perform the essential functions of the positions.

Basic Qualifications

• One (1) to Two (2) years’ administrative support experience preferred;
• One (1) to Two (2) years’ customer service experience preferred;
• Current American Red Cross Certification or must be able to obtain certification within six (6) months of employment.
• Proficient in MS Office;

Knowledge

• Knowledge of Parks & Recreation management principles, facility use and maintenance requirements.

Skills

• Skill in communication orally and in writing.
• Skill in organization and scheduling of work activities.
• Skill in operation of personal computer and MS Word.

Abilities

• Ability to communicate in a positive, friendly manner to employees, supervisor, coworkers, clients, etc at all times.
• Ability to develop and accurately maintain departmental records as mandated or necessary.
• Ability to monitor collection of fees and issuance of receipts.