Front Desk Attendant-PT Weekends

FirstService Residential; Minneapolis (MN); On-site; USD 26,000 - 30,000; Part time

Job summary

FirstService Residential in Minneapolis is seeking a Desk Attendant for Saturday and Sunday shifts from 7:00 a.m. to 3:00 p.m. The role focuses on delivering superior customer service to residents, guests, and vendors, and responding promptly to inquiries and concerns.

You will monitor security, log events, coordinate with supervisors and the Community Manager, and maintain a calm, courteous presence at the front desk while following company policies.

Qualifications

• High School Diploma.
• Associate or bachelor’s degree preferred.
• Background in service industry or customer service field.
• Administrative Experience.
• Excel, Outlook, and Word experience.

Responsibilities

• The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner.
• Communicates issues to the Desk Attendant Supervisor and Community Manager regarding daily activities of the property.
• Maintain an active presence at the front desk and provide superior service to residents, guests, vendors, and contractors.
• Respond promptly to resident inquiries and emergencies and assist in managing issues in a timely and efficient manner.
• Adhere to standard operating procedures and follow safety procedures to maintain a safe work environment.
• Input parcels/deliveries into the on-site system and use Connect database for building information.

Skills

Customer service

Communication

Professional demeanor

Team player

Multi-tasking

Attention to detail

Education

High School Diploma

Associate or bachelor’s degree (Preferred)

Tools

Excel

Outlook

Word

Job description

Description

Open Position: Saturday and Sunday 7:00 a.m.-3:00 p.m.

The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. The Desk Attendant communicates issues, concerns, and notable events with the Desk Attendant Supervisor and Community Manager regarding daily activities of the property.

Job Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

• Accountability for servicing residents with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor.
• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors
• Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.
• Adheres to prescribed standard operation procedures covering all aspects of residential operations.
• Input parcels/deliveries into the computer-based package scanning program or system as established onsite.
• Utilize Connect database to access the homeowner and the building information as well as utilizing it as a form of communication if needed.
• Log all relevant information/events that happen during your shift
• Monitor security cameras, watch for any rule violations, and file appropriate reports
• Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary.
• Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed
• Read all the previous day’s logs and memos and stay informed of events happening at the property where they are working.
• Communicate any important issues to the Desk Attendant Supervisor/Operations Supervisor and Community Manager.
• Manage any special projects or related duties assigned to you by the Desk Attendant Supervisor/Operations Supervisor or Community Manager
• Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.
• Follow safety procedures and maintain a safe work environment.

Additional Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Education And Experience

• High School Diploma
• Associate or bachelor’s degree (Preferred)
• Background in service industry or customer service field
• Administrative Experience
• Excel, Outlook, and Word experience

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities
• Collaborative attitude and team player but also have the ability to work independently
• Exceptional interpersonal and communication skills
• Knowledge of basic computer applications/skills
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual and discreet

Physical Requirements

• Standing, Sitting at a desk for extended periods of time
• Working at a computer throughout the shift (keyboard and mouse use)
• Ability to lift to 30 pounds
• Bending down
• Walking throughout the property

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Compensation: $19.75 an hour

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.