Front Desk Attendant

The Crescent Hotels Group; Williamsburg (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel in Williamsburg is seeking a Front Desk Attendant to provide exceptional customer service and support at the front office. This full-time role involves assisting guests with check-in, cashiering, and maintaining the high hospitality standards of the Williamsburg Inn. Ideal candidates will possess strong communication skills, a high school diploma, and previous experience in guest relations is preferred.

Qualifications

• Guest relations experience preferred.
• Flexibility to work on short notice.
• Ability to handle cash handling duties.

Responsibilities

• Assist guests efficiently and courteously.
• Train new employees.
• Handle guest complaints with professionalism.

Skills

Excellent public contact skills

Organizational skills

Effective oral communication

Effective written communication

Cash handling

Education

High school diploma or G.E.D.

Job description

Description

Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week.

Upon completion of the probationary period, you could become benefit eligible.

Essential Duties:

The Front Desk Attendant assists guests efficiently, courteously, and professionally in all front office-related functions including registration, cashiering, and information.

• Maintains a high standard of service and hospitality at all times.
• Trains new employees.
• Performs other duties as required.

Requirements:

• Must be available to work all shifts including days, nights, weekends, and holidays
• Some front desk or guest relations experience preferred
• High school diploma or G.E.D.
• Full-time position
• Ability to handle cash handling duties
• Flexibility to include availability on short notice
• Excellent public contact and organizational skills
• Effective oral and written communication skills
• Demonstrate the ability to:

1. Handle guest complaints with professionalism and tact.
2. Work effectively under pressure.
3. Stand for extended periods.
4. Respond quickly and professionally to situations.
5. Manage paperwork efficiently.

About Williamsburg Inn

Iconic elegance and an exceptional culinary experience. Representing the height of luxury in Historic Williamsburg, the Williamsburg Inn has been reimagined to bring you the best of the old world and the new. It is the only Forbes Travel Guide Five-Star rated resort in the Historic Triangle. Enjoy stunning views of the Golden Horseshoe Golf Course, expanded outdoor spaces, and redesigned signature-themed suites.

Who We Are

The Colonial Williamsburg Foundation, founded in 1926, is a private, non-profit educational, historic, and cultural institution that owns and operates one of the world's largest and most renowned museum complexes.

Our mission is “that the future may learn from the past” through preserving and restoring Williamsburg, Virginia’s colonial capital. We aim to engage, inform, and inspire visitors about this historic area, its events, and its diverse people who helped shape a new nation.

Today, Williamsburg is the largest living history museum in the U.S., featuring a 301-acre historic area with original and reconstructed buildings, staffed by trained interpreters and tradespeople bringing the 18th century to life. We also operate two museums, a research library, and accommodations, including the Williamsburg Inn and other hotels.

Over 5 million visitors annually explore Williamsburg, with another 20 million engaging digitally. We are an equal opportunity employer, committed to diversity and inclusion. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts