Front Desk Attendant

sentryinsurance; Stevens Point (WI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k) after one year

Paid Time Off

Floating Holidays

Shift meal discounts and golf rates

Job summary

The Inn at SentryWorld, part of SentryWorld in Stevens Point, WI, is seeking a Front Desk Attendant to deliver exceptional hospitality at check-in and throughout guests' stays. You will be the first impression, guiding guests with information on services and promotions while ensuring accuracy in guest accounts.

The role requires a welcoming personality, solid communication, and the ability to handle nonstandard hours. 21+ and a background in customer service are preferred.

Qualifications

• High School Diploma or equivalent work experience.
• At least 1 year of customer service experience preferred.
• 21+ age requirement.

Responsibilities

• Provide guests with a friendly check-in, verify information and assign rooms.
• Provide information on policies, services, and promotions.
• Assist guests with check-out and process payments.
• Balance all cash, credit card, and checks at end of shift.
• Address guest concerns promptly and coordinate with housekeeping and maintenance.
• Collaborate to manage room counts and special requests.

Skills

Strong communication

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Job description

In this role, you will provide exceptional service to all guests at The Inn at SentryWorld by assisting them in a friendly, efficient, courteous and professional manner

At The Inn at SentryWorld , our business is about people and the relationships we build. Our atmosphere is welcoming and our team is genuine, dedicated, and insightful when it comes to delivering excellent service. If you enjoy forming long-lasting connections join our Front Desk team.

As our Full-time Front Desk Attendant , we'll count on you to create an exceptional first impression and luxury experience for all our guests

What You'll Do

As a Front Desk Attendant, you will:

• Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room.
• Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions.
• Assist guests with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts.
• Balance all cash, credit card, and check transactions at the end of each shift.
• Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner.
• Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests.

What it Takes

• Age requirement of 21+ required
• High School Diploma or equivalent work experience
• At least 1 year of customer service experience preferred
• Positive and upbeat personality
• Strong communication, multitasking and problem-solving skills
• Ability to work nonstandard hours including nights, weekends and holidays

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. We're committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

• Investing in Your Future : We're committed to your long-term financial well-being. We offer a 401(k) for qualified employees after one year of employment
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and Floating Holidays to be used throughout the year
• Competitive Compensation: We reward your hard work with competitive pay including Holiday Pay.
• Comprehensive Benefits : We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Perks & Well-being: Access employee assistance programs, well-being resources, and exclusive associate discounts on shift meals and golf rates.

Welcome to SentryWorld

A Tradition of Hospita lity

SentryWorld is the hospitality heart of our business, serving as a proud tribute to our hometown roots in Stevens Point, Wisconsin. Since the early 1980s, we've celebrated our community, region, and guests by offering extraordinary spaces to play, engage, and relax.

World-Class Amenities, Unmatched Experiences

As a beacon in Wisconsin's premier golf community, our world-class, award-winning 18-hole public golf course anchors a campus that also features versatile banquet facilities, a sports complex, and two popular restaurants, The Library and PJ's. Our latest addition, The Inn at SentryWorld, a 64-room upscale boutique hotel nestled along the 18th-hole fairway, continues our tradition of excellence.

Your Career, Our Community

Behind every memorable guest experience is our talented, versatile team. Owned and operated by Sentry Services, an affiliate of Sentry, our operations thrive on the diverse backgrounds, skills, and perspectives of associates who bring true Wisconsin hospitality to life every single day.

Ready to create unforgettable moments? Explore career opportunities with SentryWorld and help us remain a unique and welcoming destination for visitors from across the country!

Esbeidy Guevara

[e-mail]

Talent Acquisition Specialist

Equal Opportunity Employer

SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.