Front Desk - Guest Experience Specialist (Full-Time)

sentryinsurance; Stevens Point (WI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k) after one year

Paid Time Off

Floating Holidays

Shift meal discounts and golf rates

Job summary

The Inn at SentryWorld, part of SentryWorld in Stevens Point, WI, is seeking a Front Desk Attendant to deliver exceptional hospitality at check-in and throughout guests' stays. You will be the first impression, guiding guests with information on services and promotions while ensuring accuracy in guest accounts.

The role requires a welcoming personality, solid communication, and the ability to handle nonstandard hours. 21+ and a background in customer service are preferred.

Qualifications

• High School Diploma or equivalent work experience.
• At least 1 year of customer service experience preferred.
• 21+ age requirement.

Responsibilities

• Provide guests with a friendly check-in, verify information and assign rooms.
• Provide information on policies, services, and promotions.
• Assist guests with check-out and process payments.
• Balance all cash, credit card, and checks at end of shift.
• Address guest concerns promptly and coordinate with housekeeping and maintenance.
• Collaborate to manage room counts and special requests.

Skills

Strong communication

Multitasking

Problem-solving

Education

High School Diploma or equivalent

Job description

The Inn at SentryWorld, part of SentryWorld in Stevens Point, WI, is seeking a Front Desk Attendant to deliver exceptional hospitality at check-in and throughout guests' stays. You will be the first impression, guiding guests with information on services and promotions while ensuring accuracy in guest accounts.

The role requires a welcoming personality, solid communication, and the ability to handle nonstandard hours. 21+ and a background in customer service are preferred.