Front Desk Attendant

City of Sedalia; Sedalia, Northern (MO, KY); Hybrid; USD 21,000 - 29,000; Full time

Job summary

City of Sedalia is seeking a Customer Service Representative for the Sedalia Parks and Recreation at the Heckart Community Center. You will perform clerical duties, manage check-ins, registrations, and daily admissions while delivering high levels of customer service in a face-to-face environment.

You will answer phones, process payments, and assist with memberships and program registrations. Flexibility to work varied shifts and a team-oriented environment are required.

Qualifications

• High School diploma or equivalent required with at least 6 months of customer service experience.
• Experience with word processing, typing, and 10-key calculator is desirable.
• Ability to operate a cash register and handle transactions accurately.

Responsibilities

• Greet patrons, check-in, admit, and take registrations and payments for programs and memberships.
• Answer phones, respond to inquiries, and direct calls to appropriate staff.
• Assist with signups, memberships, admissions, and daily cash handling.

Skills

Customer service

Telephone etiquette

Cash handling

Data entry

Teamwork

Communication skills

Education

High School diploma

Tools

POS system

Cash register

10-key calculator

Personal computer

Job description

Supervisor: Customer Service Representative

FLSA Status: Non-Exempt

Random Substance Testing: Yes

Employment Opportunity Summary

In this fun, fast-paced role, you will perform a variety of clerical and administrative duties for the Sedalia Parks and Recreation at the Heckart Community Center. The position includes a high level of face-to-face contact with patrons and the public -- and requires a very high level of customer service skills, including answering telephones, performing program registrations, and daily admissions. No two days will be the same as you work in an environment that values teamwork and positive partnerships.

Employment Opportunity Additional Details

Essential Duties and Responsibilities:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Demonstrate leadership, communication, customer service skills, and the ability to work with staff, coworkers, members, and guests of diverse background. Develop and maintain positive relationships with volunteers and members and helps members connect with one another and Sedalia Parks and Recreation.
• Greet patrons in person, administrate check-in process, admittance, and reservations, answer phones, questions, and take registrations and payments for programs, memberships, and facility reservations.
• Assist with signups for Heckart Community Center memberships, Sedalia Parks and Recreation programs, sell memberships, and take in daily admissions. Collect payment from customers Register transactions on computer and issue receipts. Perform cashier responsibilities.
• Provide friendly customer service while assisting patrons with inquiries regarding parks facilities and recreation programs, services, and general information. conduct interviews and/or tours responsive to the needs of prospective members; sell memberships. Channel calls to the proper staff. Inform supervisor of unusual situations or unresolved issues.
• Assist office supervisors with administrative tasks including, but not limited to data entry, reporting, mailings, filing, etc. Provides additional administrative support by maintaining current information on membership files, release forms, facility usage and report logs. Maintain an adequate supply of information flyers, brochures, and pamphlets
• Maintain a clean environment and work space; perform janitorial duties as required or assigned to include body fluid clean up, sanitizing area, light housekeeping, and program or rental set up as needed. Report any faulty equipment or miscalculations that have been made to the building supervisor.
• Attend & actively participate in all mandatory staff meetings and training sessions.
• Have a thorough knowledge and willingness to enforce all rules and regulations in a courteous, but firm manner. Use mature judgment in emergency situations.
• Maintain first aid, CPR and AED certifications, as well as knowing all safety and emergency procedures for the facility and being able to act quickly and responsibly in emergencies.
• Assists other staff with first-aid and CPR/AED in the event of an emergency.
• Read all memos and activity calendars daily so you are aware of schedule changes.
• Work special events and promotional opportunities, as scheduled or assigned that may take place on evenings, weekends, holidays and across the park systems
• Assist with other duties as assigned.

Condition of Employment:

• Must successfully complete a pre-employment drug screen and agree to be subject to random drug screen throughout employment.
• Must pass a Background Criminal Investigation check.
• Must be willing and available to work early morning, morning, afternoon, evening, weekend, and holiday shifts as scheduled by immediate supervisor, not to exceed 1,500 hours per year.
• CPR/AED and standard First Aid certification required within 60 days of employment.

Minimum Qualifications:

• High School diploma plus six (6) months customer service experience, or any equivalent combination or education and experience.
• Experience in the use of word processing, typing and 10-key calculator by touch are desired.

Necessary Knowledge, Skills and Abilities:

• Working knowledge of data entry into the computer and knowledge of telephone etiquette.
• Skill in handling cash transactions, operating cash register, and giving correct change.
• Ability to establish and maintain effective working relationships with employees and the public; ability to communicate effectively, verbally and in writing; ability to follow written and verbal instructions.

Tools and Equipment:

Personal computer, point of sale computer, 10-key calculator, telephone, and copy machine.

Guidelines:

Guidelines include city and department policies and procedures, Health Department codes, and American Red Cross guidelines. These guidelines are generally clear and specific, but may require some interpretation in application.

Principle Working Relationships:

Contacts are typically with co-workers, members of civic and community groups, day care providers, vendors, swim coaches, managers, instructors, lifeguards, teachers, maintenance workers, and the general public.

Purpose of Contacts:

Contacts are typically to give or exchange information, resolve problems, and provide services.

Physical Demands and Working Environment:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work is typically performed while intermittently sitting, standing, stooping, walking, bending, kneeling, crawling, crouching, talking and hearing. The employee occasionally lifts light and heavy objects, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color. The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools or controls; and reach with hands and arms.
• The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• Work is performed primarily in an open lobby setting. The noise level in the work environment is usually quiet.

The work is typically performed in an office, concession stand, or outdoors where the employee may be exposed to noise, dust, dirt, grease, machinery with moving pars, contagious or infectious diseases, irritating chemicals and cold or inclement weather. The work requires the use of protective devices such as masks, goggles, or gloves.

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