Front Desk Attendant

Project Renewal; New York, Northern (NY, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Project Renewal, a leading New York City non-profit, seeks a Front Desk Attendant for Renewal House. You will help maintain a safe lobby, greet visitors, log entries, and coordinate with staff to support residents transitioning to health, homes and jobs.

The role requires a High School Diploma or GED and experience with homeless populations; bilingual English/Spanish is preferred. This on-site position offers a stable schedule within a supportive housing program.

Qualifications

• High School Diploma/GED and experience working with homeless and substance abuse population.
• Bilingual English and Spanish speaking preferred.

Responsibilities

• Establish and maintain a safe, secure lobby and environment.
• Perform safety patrols and document them.
• Monitor CCTV and security cameras.
• Greet visitors and maintain visitor log, directing them as needed.
• Maintain accurate logs and write incident reports when necessary.
• Operate a multi-line telephone and intercom system.
• Act as Fire Guard and provide crisis intervention.
• Any other duties as assigned by supervisor and senior staff.

Skills

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs.Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Title: Front Desk Attendant

Program: Renewal House

Salary: $20.079 per hour

Program Description

Renewal House is a 50-unit, 1 year, transitional living program for people who have completed a substance abuse treatment program and are seeking employment. All participants must be approved by HRA for Category F Housing.

Essential Duties and Responsibilities

The essential duties of the Front Desk Attendant include but are not limited to the following activities:

• Responsible for helping to establish and maintain a safe and secure environment, maintaining a clear and unobstructed building lobby.
• Makes safety patrols throughout the facility and documents same.
• Monitors CCTV system and security cameras.
• Observes tenant(s) and visitor(s) behavior reporting any unusual behavior to the appropriate personnel.
• Greet visitors and guests, announces/directs/escorts them to the appropriate location. Maintains visitor/guest log.
• Maintains accurate log entries and writes Incident Reports when necessary
• Ability to use a multi-line telephone and intercom system.
• Acts as Fire Guard.
• Provides crisis intervention in emergency and contacts appropriate personnel.
• Any other duties as assigned by supervisor and/or senior staff.

Qualifications:

• High School Diploma/GED and experience working with homeless and substance abuse population
• Bilingual English and Spanish speaking preferred

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.