Front Desk Attendant

Kaizen Lab Inc.; Morehead (KY); On-site; USD 16,531 - 22,041; Full time

Job summary

Kaizen Lab Inc. in Morehead, KY seeks a Front Desk Attendant to warmly greet guests, manage check-ins/check-outs, answer inquiries and ensure smooth daily operations at the front desk.

You will handle reservations, payment processing, phone and email inquiries, and maintain lobby standards while delivering professional, friendly service under pressure. The successful candidate communicates clearly, multitasks efficiently, and collaborates with other team members to create a welcoming guest

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and focus on guest satisfaction.

Responsibilities

• Greet guests and manage front desk operations.
• Handle check-ins and check-outs and verify guest information.
• Answer phone calls and emails and route inquiries appropriately.
• Manage reservations and update booking details.
• Process payments and issue receipts with accurate records.
• Resolve guest concerns and elevate issues when needed.
• Maintain a clean and welcoming lobby area and records.

Skills

Communication

Customer service

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

HotelKey reservation system

Job description

The Front Desk Attendant is responsible for greeting guests, managing check‑ins and check‑outs, answering inquiries, and ensuring smooth daily operations at the front desk. The role requires strong communication skills, professionalism, and the ability to multitask in a fast‑paced environment & under pressure.

• Guest Check‑In & Check‑Out — Process arrivals and departures, verify information, and issue room keys using the Hotelkey reservation system.
• Customer Service — Provide friendly, accurate information about services, amenities, and local attractions.
• Phone & Email Handling — Answer calls, respond to messages, and route inquiries appropriately.
• Reservation Management — Create, modify, and confirm bookings using the property’s reservation system.
• Payment Processing — Handle payments, issue receipts, and maintain accurate transaction records.
• Problem Resolution — Address guest concerns, elevate issues when needed, and ensure guest satisfaction.
• Lobby Oversight — Maintain a clean, welcoming front desk and lobby area.
• Record Keeping — Maintain logs, reports, and daily shift documentation.