Front Desk Attendant

Rainmaker Hospitality; Morehead (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

Rainmaker Hospitality is seeking a Front Desk Attendant in Morehead, Kentucky, responsible for greeting guests and managing the front desk operations efficiently. Candidates should demonstrate strong communication skills and the ability to multitask in a fast-paced environment.

The role includes handling guest check-ins and check-outs, answering inquiries, and providing excellent customer service while maintaining a welcoming lobby area. Experience with reservation systems is a plus.

Qualifications

• Ability to greet guests warmly and manage check-ins and check-outs efficiently.
• Strong customer service orientation to assist guests with inquiries.
• Proficient in handling phone calls and email communications.

Responsibilities

• Process arrivals and departures, verifying guest information using the Hotelkey system.
• Provide friendly and accurate information to guests regarding services and local attractions.
• Handle payments and maintain transaction records meticulously.

Skills

Strong communication skills

Professionalism

Multitasking ability

Tools

Hotelkey reservation system

Job description

The Front Desk Attendant is responsible for greeting guests, managing checkins and checkouts, answering inquiries, and ensuring smooth daily operations at the front desk. The role requires strong communication skills, professionalism, and the ability to multitask in a fastpaced environment & under pressure.

• Guest CheckIn & CheckOut — Process arrivals and departures, verify information, and issue room keys using the Hotelkey reservation system.
• Customer Service — Provide friendly, accurate information about services, amenities, and local attractions.
• Phone & Email Handling — Answer calls, respond to messages, and route inquiries appropriately.
• Reservation Management — Create, modify, and confirm bookings using the property’s reservation system.
• Payment Processing — Handle payments, issue receipts, and maintain accurate transaction records.
• Problem Resolution — Address guest concerns, elevate issues when needed, and ensure guest satisfaction.
• Lobby Oversight — Maintain a clean, welcoming front desk and lobby area.
• Record Keeping — Maintain logs, reports, and daily shift documentation.