Front Desk Attendant

Five Star Parks and Attractions; Louisville (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Five Star Parks & Attractions in Louisville is seeking a friendly Front Desk Attendant to greet guests, handle cash transactions, and assist with prize redemptions in a fast-paced, family-friendly setting. You will maintain front desk cleanliness, answer questions, resolve issues, and uphold our Safe, Clean, and Fun standards while delivering excellent customer service.

Join a dynamic team at Malibu Jack's Louisville, part of a national network, with opportunities to grow in a role that blends

Qualifications

• Strong communication skills and attention to detail.
• Passion for delivering excellent customer service in a fun, fast-paced environment.

Responsibilities

• Handle money transactions at the front desk.
• Assist guests with prize redemptions.
• Keep the front desk and redemption areas clean and organized.
• Answer guest questions and escalate issues to a manager when needed.
• Maintain up-to-date knowledge of cash policies.
• Communicate with team members daily.
• Uphold a safety-focused, high level of customer service.

Job description

Company Overview

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Dallas, Texas, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Location

Malibu Jack's Louisville, KY

Position Type

Part Time

Company Overview

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Dallas, Texas, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories.

We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart.

Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day.

With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary

Front Desk Attendants will be the first point of contact for guests, responsible for handling cash transactions, assisting with prize redemptions, and keeping the front desk and redemption areas clean and organized. You’ll help ensure every visitor has a safe and enjoyable experience by answering questions, resolving issues, or escalating concerns when needed. This position requires strong communication skills, attention to detail, and a passion for delivering excellent customer service in a fun, fast-paced environment.

Key Responsibilities

• Handle money transactions while keeping the front desk area clean and organized
• Be comfortable with guest’s questions and issues while handling them yourself or escalating to a manager
• Assist guests with redeeming their tickets for prizes
• Stock and keep redemption area organized
• Maintain up to date knowledge of all current cash policies
• Communicate daily with team members
• Maintain a safety-focused, top customer service attitude at all times

Notice of E-Verify Participation: Five Star Parks & Attractions participates in the E-Verify program

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.