Front Desk Attendant

UFC GYM - Whitestown, IN; Lone Tree (CO); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Front Desk Attendant to provide exceptional customer service during weekends. In this role, you will be the first point of contact for members and guests, ensuring they feel welcomed and supported. Your responsibilities will include managing front desk operations, assisting with member inquiries, and maintaining a tidy environment. If you have a friendly demeanor and a passion for helping others, this position offers a great opportunity to be part of a vibrant community and make a positive impact on people's fitness journeys.

Qualifications

• Energetic and friendly personality with a positive attitude.
• Strong customer service focus and professionalism.

Responsibilities

• Deliver superior customer service to members and guests.
• Maintain a clean and welcoming front desk area.
• Assist with member check-in and address inquiries.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Attention to Detail

Education

High School Diploma or GED

Job description

The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. This position is offered for Saturday's and Sunday's from 8am until 5pm with a chance for more hours to follow.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

• Ensures that guests and members are warmly greeted and promptly assisted
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

• Keeps front desk and lobby neat and clean at all times
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Calls all past due members with Front Desk Representatives regarding late dues and down payments
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions.
• Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

• High school diploma or GED required