Front Desk Attendant

World Gym International; Glen Burnie (MD); On-site; USD 37,000 - 56,000; Full time

Job summary

World Gym International is looking for a motivated Front Desk Attendant to be the face of the gym, providing excellent customer service and promoting gym products. Responsibilities include greeting members, handling phone inquiries, and maintaining a clean and professional front desk. Ideal candidates will possess strong interpersonal skills and be able to work flexible hours.

Qualifications

• Must have experience in customer service.
• Experience in health club or hospitality industry preferred.
• CPR, First Aid, and AED certifications within 60 days of hire.

Responsibilities

• Greets and checks in members and guests.
• Sells products and services.
• Fields member complaints and concerns.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multi-tasking

Team player

Education

High school diploma or equivalent

Job description

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Job Summary

The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.

• Greets and checks in all members and guests
• Sells all products and services
• Liaison between members and Membership Office: Including prospects and current members
• Schedules for both Skin Care and Massage Offices
• Answers and directs all incoming phone calls
• Fields all member complaints and concerns
• Performs Opening and Closing Procedures for the club if assigned those shifts
• Responsible for keeping both Program and Check-In desks clean, neat, and orderly
• Attends monthly departmental meetings
• Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related
• Creates the “First Impression”
• Other duties as assigned
  
  

Job Summary

The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects. The Front Desk attendant is also responsible for selling all products and services.

Essential Duties And Responsibilities

• Greets and checks in all members and guests
• Sells all products and services
• Liaison between members and Membership Office: Including prospects and current members
• Schedules for both Skin Care and Massage Offices
• Answers and directs all incoming phone calls
• Fields all member complaints and concerns
• Performs Opening and Closing Procedures for the club if assigned those shifts
• Responsible for keeping both Program and Check-In desks clean, neat, and orderly
• Attends monthly departmental meetings
• Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related
• Creates the “First Impression”
• Other duties as assigned
  
  

Required Knowledge, Skills And Abilities

• Must be highly motivated and energetic
• Excellent communication and interpersonal skills
• Organizational skills
• Strong attention to detail
• Ability to multi-task
• An understanding of health club operations
• Must be a team player, willing to cover or trade shifts when necessary
• Must be able to work days, evenings, and weekends as necessary
  
  

Required Education, Certifications And Experience

• Must have experience in customer service
• Experience in health club or the hospitability industry is preferred
• CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)
  
  

The iconic World Gym brand was founded in 1976 by Joe Gold during the glory days of "Muscle Beach" in Venice, CA. Joe was one of the original ringleaders of Muscle Beach. In his prime, he toured with Mae West, and was at the heart of the cozy connection that has always existed between the Muscle Beach fitness scene and the celebrity of Hollywood. Joe blazed a trail followed later by the likes of Arnold Schwarzenegger, Lou Ferrigno, and Dave Draper to name just a few - all of whom had significant Hollywood careers and an intimate connection to and love for World Gym.

Since that time, World Gym has evolved into an internationally recognized brand that has captured the imagination of people around the globe. Given its storied past, it is no surprise that World Gym is one of the most celebrated fitness brands in the world today.

World’s Gym is committed to always remaining a true gym, not a resort. This is the place for the serious, no-nonsense workout; where great shape is an authentic passion. We believe in empowering our members to lift themselves to greatness and letting confidence thrive while the mind and body grow strong. By offering expertise and state of the art equipment, we have the inspiration and tools to change lives.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Wellness and Fitness Services

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