Front Desk Attendant

Evergreen, CO; Evergreen (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

Evergreen Park & Recreation District seeks Guest Experience Staff to provide customer service and manage front desk duties. This role involves registration, fee collection, and ensuring a positive guest experience in a community-focused environment. Candidates should have a passion for service and be prepared for part-time work year-round.

Qualifications

• Must be 18 years of age or older.
• Experience in a similar position preferred.
• Ability to operate a cash register and Active Net.

Responsibilities

• Check-in patrons, register classes, and collect fees.
• Manage incoming calls and greet customers.
• Maintain cleanliness and organization of the workstation.

Skills

Basic mathematical skills

Excellent verbal skills

Customer service focus

Education

Current CPR/First Aid/AED certifications

Proficient in Microsoft Office applications

Job description

The mission of the Evergreen Park & Recreation District is to improve the quality of life of the Evergreen community by providing a wide range of excellent, financially responsible park and recreation amenities and programs while maintaining and enhancing the area's mountain character.

EPRD is one of the largest employers in the Evergreen area. We have 40 full-time employees and over 200 part-time/seasonal staff. We post all opportunities on our website, so check back regularly for updates.

EPRD is a fun environment to work in so whether you enjoy working with kids, sports, fitness, parks, aquatics, etc., we may have a position for you!

About the role

Under the direction of the Guest Experience Leadership Team, this position is responsible for the check-in, registration of classes, collection of fees for the various activities, as well as customer service to all patrons using the facility. This position acts as a sales representative for the District with responsibilities including but not limited to, providing and guiding customers to make the correct decision for what they are looking for, or directing them to the person that can inform them of all options.

What you'll do

• Collect fees for all the various activities and day rates, playschool time
• Check-in patrons/requirement of ID card - process all punch cards and passes accurately
• Issue ID cards to all appropriate people and ages
• Registration of classes
• Balance of batch at the end of shift
• Manages incoming calls, greets and directs walk-in customers, and provides general clerical and office administration
• Arrive to work on time
• Proper data collection and entry into the computer
• Situational awareness - responsible for knowing what is in the building and going on around you at all times
• District verses Non-District verification
• Keep workstation clean and organized
• Restock flyers, books, informational items located around the front desk/building
• Know current seasons brochure information
• Assist with room rentals, general office paperwork
• Reads and records total shown on cash register tape and verifies against cash on hand at the end of the shift
• Provides prices and describes features of classes for which money is received
• Issues rain-checks, or issues transfer/credit/refund forms to patrons
• Must possess a highly defined focus towards both internal and external guest service
• Additional duties as assigned

Management & Supervisory Duties

• Oversee front desk at assigned facility.
• Illustrative Examples of Duties
• Operates cash register
• Greets patrons and verifies proof of ID card
• Responds to customer questions and/or directs them to the person who can answer the question

Skills

• Basic mathematical skills
• Excellent verbal skills to communicate well with fellow employees and customers
• Applicants will undergo a computer skills assessment.

Knowledge

• Knowledge of District staff, classes and activities
• Knowledge of website and online registrations.

Abilities

• Ability to operate a cash register and Active Net
• Ability to handle problems areas and conduct oneself in a mature, professional manner, with an emphasis on customer service

Required Training, Experience & Qualifications

• Current CPR/First Aid/AED certifications or must obtain within first month of hire
• Proficient in the use of Microsoft office applications (Outlook, Word, Excel)
• Six (6) months to a year of experience in similar position is preferred
• Must be 18 years of age or older
• Candidates should be looking for year round (12 month) part time work, not a seasonal position

The pay range for this role is:

15.17 - 20.88 USD per hour (BPRC - Buchanan Park Rec Center )