Front Desk Attendant

Sportime Clubs, LLC; Englewood (NJ); On-site; USD 32,000 - 52,000; Full time

Job summary

SPORTIME Clubs, LLC seeks a friendly front desk associate to serve members and prospects with a five-star experience. You will greet guests, answer phones, assist with memberships and programs, and coordinate with staff to ensure smooth club operations.

Responsibilities include using the APTUS system for scheduling and check-ins, handling inquiries about lessons and promotions, and maintaining a neat, welcoming desk for a busy, member-focused facility.

Qualifications

• High school diploma or equivalent.
• Knowledge of SPORTIME programs, services and policies.
• Ability to explain lessons, memberships and promotions to members.
• Excellent guest service skills.
• Solid computer skills (Microsoft applications).

Responsibilities

• Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
• Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
• Responsible to make absolutely certain that closing procedures are followed each night
• Towel supply laundered, dried, replenished and monitored.
• Maintain neat and well-stocked work area for efficient desk operation and customer service
• Assist with courtesy calls and balance due
• Answers incoming telephone calls and transfer them to the appropriate party
• Schedule court reservations, private lessons
• Develop and maintain cooperative work relationships with others
• Complete daily reports and any special projects as assigned

Skills

Guest service

Microsoft Office

Phone etiquette

Communication skills

Customer relations

Education

High school diploma or equivalent

Tools

APTUS Scheduler

Broadview phone system

POS system

Member management software

Job description

Since 1994, SPORTIME has been proud to operate the finest tennis and sports facilities in New York State. SPORTIME’s 20 club locations most recently expanded to include the iconic Port Washington Tennis Academy, now SPORTIME Port Washington. SPORTIME currently offers 192 indoor and outdoor tennis courts and 131 pickleball courts, as well as rinks, turf, camps, gyms and more, at sites across Long Island, in NYC, in Westchester and in the NY Capital Region. SPORTIME clubs are state-of-the-art, yet affordable, and feature the best tennis, pickleball, sports and camp facilities and programs, including the John McEnroe Tennis Academy (JMTA) and SPORTIME Volleyball Club (VBC). SPORTIME clubs serve individuals of every age and athletic ability, 365 days a year.

JOB SUMMARY:

To oversee front desk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.

RESPONSIBILITIES:

• Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.
• Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
• Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
• Responsible to make absolutely certain that closing procedures are followed each night
• Towel supply laundered, dried, replenished and monitored.
• Maintain neat and well-stocked work area for efficient desk operation and customer service
• Assist with courtesy calls and balance due
• Answers incoming telephone calls and transfer them to the appropriate party
• Schedule court reservations, private lessons
• Develop and maintain cooperative work relationships with others
• Complete daily reports and any special projects as assigned

Knowledge, Skills and Abilities:

• High school Diploma or equivalent
• Demonstrated knowledge of SPORTIME programs, services, policies and procedures
• Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
• Excellent guest service skills
• Solid computer skills (Microsoft applications) a MUST
• Ability to listen to and understand information