Front Desk at Day Spa

Hand & Stone Massage and Facial Spa - Austin, TX - Avery Ranch; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Sales incentives

Career growth

Ongoing training

Flexible scheduling

Team events

Job summary

Hand & Stone Massage and Facial Spa - Avery Ranch in Austin, TX is seeking a Front Desk Sales Associate who can deliver an exceptional guest experience while promoting memberships and services.

No spa experience is required—we train you. What we value are a great attitude, dependable work ethic, and strong customer service skills in a fast-paced, results-driven team.

You’ll greet guests, answer phones, schedule appointments, explain options, and help convert first-time visitors into loyal members.

Qualifications

• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Strong customer service and communication skills.
• Comfortable working toward measurable sales and performance goals.
• Exceptionally organized with strong attention to detail.
• Dependable and able to thrive in a fast-paced environment.
• Strong team player who can also work independently with minimal supervision.
• Positive attitude and willingness to contribute to the team's success.

Responsibilities

• Meet and exceed membership sales goals.
• Create an outstanding guest experience.
• Build relationships and help guests find the right memberships and services.
• Confidently communicate memberships, promotions, products, and service options.
• Learn our full menu of services and training will be provided.
• Answer phones and schedule appointments.
• Maintain an organized, polished front desk.
• Support spa cleanliness and operational standards.
• Bring a positive, energetic, team-first attitude.
• Be accountable for your goals and contribute to team success.
• Perform additional duties as needed to keep the team running at its best.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Hand & Stone Massage and Facial Spa is a national franchise specializing in massage, facials, and hair removal services. With more than 500 locations across the U.S. and Canada, Hand & Stone is a leader in the membership-based spa industry.

Our Avery Ranch location is looking for a Front Desk Sales Associate to join a team that knows how to work hard, perform, and have fun doing it.

We run a tight ship — and we're proud of it.

Our Avery Ranch team is energetic, competitive, and driven by results. We set goals, track our performance, hold each other accountable, and celebrate when we win. If you like being part of a team where everyone contributes and success is something you can actually see, you'll fit right in.

And when the work is done? We enjoy celebrating together too. Team dinners, happy hours, celebrations, and a little friendly competition are all part of what makes Avery Ranch, Avery Ranch.

Are you the energetic friend in your group? Do you thrive on goals, competition, and the satisfaction of hitting a target?

You don't need spa experience—we can teach you the industry. What we need from you is a great attitude, strong customer service instincts, dependability, and the motivation to perform.

As a Front Desk Sales Associate, you're one of the most important parts of our guests' experience. You'll build relationships, recommend memberships and services, keep the spa running smoothly, and help turn first-time guests into long-term members.

What You'll Do

• Meet and exceed individual and team membership sales goals
• Create an outstanding experience for every member and guest
• Build genuine relationships with clients and help them find the right services
• Confidently communicate memberships, promotions, products, and service options
• Learn our full menu of services — don't worry, we'll train you!
• Answer phones and schedule appointments
• Maintain an organized, polished, and welcoming front desk
• Support spa cleanliness and operational standards
• Bring a positive, energetic, and team-first attitude
• Be accountable for your goals and contribute to the success of the entire spa
• Perform additional duties as needed to keep the team running at its best

What Makes Avery Ranch Different

We like to win.

We believe in accountability. Everyone has a role to play, and we expect our team members to show up, contribute, and take ownership of their performance.

We celebrate success. Hit the goal? Break a record? Have a great month? Don't be surprised if there's a team dinner, happy hour, contest, or celebration around the corner.

We promote performers. If you're motivated and want more responsibility, there are opportunities for advancement into leadership and management roles.

We keep getting better. Ongoing coaching and training are part of the job because strong teams don't stop developing.

What's In It for You?

• Competitive Compensation – Hourly pay PLUS commissions
• Performance Incentives & Contests – Put your sales skills to the test and get rewarded for results
• Career Advancement – Opportunities for rapid advancement based on performance
• Ongoing Training & Coaching – We'll give you the tools to become great at what you do
• Flexible Scheduling – Full-time and part-time opportunities available
• Team Celebrations – Happy hours, dinners, contests, and team events
• Employee Discounts – Discounts on products, services, and gift cards
• Positive, High-Energy Environment – Professional when it's time to work and fun when it's time to celebrate

What We're Looking For

• High school diploma or equivalent required
• Must be 18 years of age or older
• Strong customer service and communication skills
• Comfortable working toward measurable sales and performance goals
• Exceptionally organized with strong attention to detail
• Dependable and able to thrive in a fast-paced environment
• Strong team player who can also work independently with minimal supervision
• Someone who enjoys being coached, challenged, and recognized for great performance
• A positive attitude and willingness to contribute to the team's success

Benefits We Offer

• Medical, Dental & Vision Insurance
• 401(k)
• Supplemental Insurance
• Paid Vacation
• Free Training
• Discounts on Products and Services
• Flexible Scheduling
• Competitive Wages
• Commission and Additional Earning Opportunities
• Career Growth Opportunities
• Team Events, Dinners & Happy Hours

If you're looking for a workplace where expectations are high, great performance gets noticed, and the team actually enjoys celebrating its success together, Avery Ranch might be exactly what you're looking for.