Front Desk Associates, Southport

Equinox; Fairfield (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Complimentary Club membership

Perks on products and services

Spa access

Job summary

A leading lifestyle brand is seeking enthusiastic Front Desk Associates to join their dynamic team in Connecticut. The ideal candidates will greet members, handle inquiries, and maintain a professional atmosphere. This role requires customer service experience, strong communication skills, and an energetic personality. Competitive salary, benefits, and incentives, including complimentary club membership, are offered. Join a community dedicated to helping others maximize their life potential.

Qualifications

• Minimum of 1 year in customer service or related experience.
• Reliable, professional, and energetic.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests.
• Answer phones professionally.
• Provide the highest level of customer service.
• Respond to questions and discrepancies.
• Update member accounts as needed.
• Maintain a clean, orderly workspace.
• Work opening/closing/mid-day shifts.
• Tour members when needed.
• Provide high-level customer service to members and guests.
• Assist other departments with related tasks.

Skills

Customer service experience

Communication skills

Friendly and outgoing nature

Computer literacy

Education

High school diploma or GED

Job description

Our Story

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

Our Code

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

Job Description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization.

• Professionally greet members and guests
• Scan membership IDs upon member entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with related tasks

Qualifications

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone

Essential Physical Requirements

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Additional Information

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.