Front Desk Associates, W 50th St

Equinox Fitness Club; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Competitive salary

Commission opportunities

Job summary

Equinox Fitness Club in New York, NY is seeking energetic Front Desk Associates to warmly welcome members and guests, manage check-ins, and support daily club operations.

You will handle member IDs, answer calls, assist with account updates, and maintain a clean, welcoming reception area while delivering exceptional customer service and representing the Equinox brand with energy and professionalism.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED required or equivalent work experience.
• Friendly, vibrant, and outgoing; able to communicate in person, via email, and via phone.

Responsibilities

• Greet members and guests professionally.
• Scan membership IDs at entrance.
• Answer phones professionally.
• Respond to member questions and discrepancies.
• Update members' accounts as needed.
• Maintain a clean and orderly reception area.
• Work opening/closing/mid-day shifts.
• Tour members and orient them to the club.
• Provide high-level customer service to members, prospective members, and guests.
• Assist other departments with related tasks.

Skills

Customer service

Communication

Computer literacy

Professionalism

Reliability

Education

High school diploma/GED

Job description

Front Desk Associates, W 50th St

Overview

OURSTORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox,ourother brands,SoulCycle and Equinox Hotelsare all recognized for inspiring and motivating members and employees to maximize life. Ourportfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OURCODE:

We are passionate abouthigh performance livingand we practice what we preach – investing time inourown health and fitness. We believe that everyone has untapped potential within them and it takes adisruptive approachto unleash it. Wedream bigand don’t settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enableourmembers to get great results.We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We valuehumilityand ateam approachat every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for energetic, creative, and enthusiastic Front Desk Associates to join the Equinox team. This is a great position for candidates looking to make a significant impact in a growing and dynamic organization

• Professionally greet members and guests
• Scan membership ID’s upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Qualifications

• Minimum of 1 year in customer service or related experience
• High school diploma/GED required or equivalent work experience
• Reliable, professional, computer literate, energetic, and friendly
• Preferably interested in health, fitness, and/or sports
• Must be friendly, vibrant, and outgoing
• Must be able to effectively communicate in person, via email, and via phone
• Pay Transparency: $17.00 per hour

ESSENTIAL PHYSICAL REQUIREMENTS

• Must be able to perform all essential physical aspects of the position which may include standing for long periods of time, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
• Must be able to perform pushing, pulling and lifting up to 50lbs at a time

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website athttps://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.