Front Desk Associate (WL)

The Edge Fitness Clubs LLC; Westland (MI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Free gym membership

Health benefits for you and family

Education reimbursement for certs

Job summary

Edge Fitness, LLC is hiring at our Westland, MI club for a member experience role. You will welcome members, greet them with energy, and deliver friendly, professional service to promote a positive, result-driven experience.

The role emphasizes high-energy engagement, teamwork with front desk and facilities teams, and a focus on helping members with questions while upholding our “Changing Lives” mission.

Qualifications

• Customer service orientation with a sales mindset.
• Ability to meet monthly sales targets.
• Team player with flexible, high-energy attitude.

Responsibilities

• Welcome and nurture member experience with friendly interactions.
• Greet members in an engaging, energetic way.
• Assist members with questions and promote a positive experience.
• Address membership questions with compassion and commitment.
• Coordinate with Facilities to keep club presentable.

Skills

Customer service orientation

Product knowledge expertise

Results orientation

Job description

Earn up to $55,000 annually with hourly pay + commission, plus clear opportunities for career growth for those ready to level up.

Who We ARE:

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. At the Edge, we are TEAM FIRST. We are committed to making your onboarding experience best in class to support you and your career with respectful and transparent accountability standards.

What You’ll Do

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
• Serve our members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
• Help our members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” member experience!
• Team up with our Facilities Department to keep our club looking and operating “Grand Opening Ready”.

Key Details

• Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
• Bring high energy and a passion for fitness while working with urgency, flexibility, and a “roll up your sleeves” mindset to get things done, especially during busy closeouts and month-end periods.
• Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team’s success.

Why You’ll Love It Here

• Free gym membership so you can lead by example
• Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
• Discounts on Training, Edge Kids, Apparel & Shake Bar
• Education Reimbursement for personal training certifications and ongoing learning
• Career Advancement through leadership training and growth paths
• PTO & Paid Holidays to recharge and live well*
• 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*
• Full time employees

There is a reason our members call us the best gym ever... It’s because we have the best team ever.

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

The above statements are intended to describe the general activities, duties and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties and responsibilities. Duties, Responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled