Front Desk Associate (NW)

The Edge Fitness Clubs LLC; Norwalk (CT); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Education reimbursement

Career advancement

PTO & holidays

401K + Life Insurance + LTD + EAP

Job summary

The Edge Fitness Clubs LLC is seeking a motivated member services associate to welcome members, answer questions, and guide them toward the best fitness options. You’ll help members feel valued, promote memberships and services, and contribute to a high‑energy, team‑driven environment.

Join a culture that emphasizes growth, education reimbursement, and career advancement while enjoying benefits like free gym access and health coverage.

Qualifications

• Customer service focus with friendly, engaging member interactions.
• Ability to promote memberships, programs and club amenities.
• Comfort with monthly closeouts and sales targets.

Responsibilities

• Greet and welcome members with energy and professionalism.
• Assist with membership questions and concerns with compassion.
• Promote fitness programming, retail products and club amenities.
• Collaborate with Facilities to maintain a welcoming, high‑standard club.

Skills

Customer service orientation

Product knowledge expertise

Results orientation

Job description

Earn up to $55,000 annually with hourly pay + commission, plus clear opportunities for career growth for those ready to level up.

Who We ARE:

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. At the Edge, we are TEAM FIRST. We are committed to making your onboarding experience best in class to support you and your career with respectful and transparent accountability standards.

What You’ll Do

• Welcome and nurture the member experience with friendliness at the core of every member interaction.
• Greet our members in a friendly, engaging and energetic way from the start to finish of your shift.
• Serve our members quickly and professionally to create positive, trustworthy relationships focused on “Changing Lives”.
• Help our members with membership questions and concerns with compassion and commitment to promote a “Raving Fan” member experience!
• Team up with our Facilities Department to keep our club looking and operating “Grand Opening Ready”.

Key Details

• Competencies: Customer Service Orientation, Product Knowledge Expertise and Results Orientation
• Bring high energy and a passion for fitness while working with urgency, flexibility, and a “roll up your sleeves” mindset to get things done, especially during busy closeouts and month-end periods.
• Cooperate with the Front Desk team on daily and monthly club and individual sales targets by connecting our members to results through our fitness programming, retail products, and club amenities while staying motivated, hands-on, and fully committed to the team’s success.

Why You’ll Love It Here

• Free gym membership so you can lead by example
• Tiered Health Benefits (Medical, Dental, Vision) for you and your family*
• Discounts on Training, Edge Kids, Apparel & Shake Bar
• Education Reimbursement for personal training certificates and ongoing learning
• Career Advancement through leadership training and growth paths
• PTO & Paid Holidays to recharge and live well*
• 401K + Life Insurance + LTD + Employee Assistance Program (EAP)*
• Full time employees

There is a reason our members call us the best gym ever... It’s because we have the best team ever.

Edge Fitness, LLC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled