Front Desk Associate - Senior Living

629 Fox Run Village, Inc.; United States; On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Medical Dental Vision

Volunteer hours

401k match

Onsite medical centers

Dining discounts

Education assistance

Job summary

Erickson Senior Living's Fox Run Village in Novi, Michigan is seeking a Full Time Front Desk Associate to work 1pm–9pm with scheduled days Tue/Wed/Thu/Fri/Sun. You will be the first contact for residents, family members, and candidates, setting a warm, welcoming tone and ensuring outstanding service.

As the front desk associate, you will greet visitors, answer questions, handle inquiries, and coordinate with on-call staff during emergencies.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct residents, visitors, and staff; handle questions and concerns efficiently.
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner.
• Monitor all emergency pull cords for Independent Living residents.
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment.
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning.
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

Skills

Receptionist experience

Excellent verbal skills

Ability to multi-task

Job description

Location: Fox Run Village by Erickson Senior Living We are looking for someone Full Time - hours are 1pm to 9pm; the scheduled days for this position are Tuesday/Wednesday/Thursday/Friday/Sunday. Join our team as a Front Desk Associate, a crucial role within our community. As the first point of contact for residents, family members, and candidates, you’ll set the tone for their experience and ensure a warm and welcoming environment.

What we offer:

A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law 401k for all team members 18 and over with a company 3% match Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age 30% discount on food and drinks at onsite dining venues, plus additional healthy choice meal options at discounted prices Growth Opportunities - grow with the company as we open new communities and expand on our existing ones! Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones

How you will make an impact:

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page oncall physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

What you will need:

• Receptionist experience required
• Excellent verbal skills
• Ability to multi-task

Compensation: commensurate with experience up to $16.50 hourly.

FoxRun is a beautiful 108 acre continuing care retirement community in Novi, Michigan. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. FoxRun helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us. As part of our team, you’ll enjoy flexibility and work‑life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Since 1983, Erickson Senior Living’s national network of managed communities has been devoted to one mission - helping people live better lives. If you’re driven to make a difference and feel passionate about what you do, you’ll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple oncampus dining choices, health and wellness facilities, lush green spaces, and so much more. Come see why we’re among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.