Front Desk Associate – Scenic Park Resort | 401k & Discounts

Starved Rock Hospitality Company LLC; Oglesby (IL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

401k Program

Reward & Recognition Program

Site Discounts

Employee Assistance Program

Job summary

Starved Rock Lodge in Starved Rock State Park, Illinois, is seeking a part-time Front Desk Associate to deliver extraordinary hospitality through reservations, check-ins, and attentive guest service.

Responsibilities include handling reservations, registering guests, processing payments, answering phones, and guiding guests to local attractions; prior hotel/front desk experience is preferred; schedule includes days, nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Front desk or hotel/resort experience preferred.

Responsibilities

• Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies.
• Register and assign rooms to guests, issue room keys, and keep accurate online records of assigned rooms.
• Follow check-out processes, ensuring that guest wait times are minimal and that statements are accurate. Collect payment from departing guests and provide receipts.
• As needed, respond to inquiries regarding future reservations for rooms and assist guests with dining and special event reservations.
• Act as telephone operator, answering calls, and responding to caller needs or routing them to the appropriate person or department.
• Respond calmly and professionally to all guest complaints, resolving issues as appropriate and escalating to management when necessary.
• Keep front and back-office areas organized and clean.
• Communicate with emergency responders, when necessary, in a calm and effective manner.
• Assist other team members by sharing knowledge of the park and surrounding area.
• Understand the company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

MS Office

Education

High School diploma or equivalent

Job description

Starved Rock Lodge in Starved Rock State Park, Illinois, is seeking a part-time Front Desk Associate to deliver extraordinary hospitality through reservations, check-ins, and attentive guest service.

Responsibilities include handling reservations, registering guests, processing payments, answering phones, and guiding guests to local attractions; prior hotel/front desk experience is preferred; schedule includes days, nights, weekends, and holidays.