Front Desk Associate-PRN-DAYS, MIDS & NIGHTS-WEEKDAYS & WEEKENDS

HealthCare, Inc.; Ardmore (OK); Hybrid; USD 19,000 - 25,000; Part time

Job summary

HealthCare, Inc. is seeking a Front Desk Associate (PRN) to welcome patients at our Community Hospital. The role requires strong communication, organization, and patient-service skills.

You will handle registrations, insurance verification, and payments while maintaining HIPAA compliance in a fast-paced environment. This PRN position offers weekday, weekend, and holiday coverage with shifts across day, evening, and night hours. Prior ER or patient registrar experience is preferred.

Qualifications

• Has strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Proficient computer skills and basic office software knowledge.
• Experience with insurance terminology and patient registration preferred.
• Background clearance and clean background check required.

Responsibilities

• Greet patients and visitors professionally at the front desk.
• Register patients using EMR and verify demographics and insurance.
• Explain benefits and handle payments including copays and deductibles.
• Maintain confidentiality and HIPAA compliance at all times.
• Answer phones, schedule appointments, and route inquiries.

Skills

Organization

Communication

Customer Service

Computer Skills

HIPAA

Education

High School Diploma/GED

Tools

EMR

Job description

Join Our Exceptional Front Desk Team!
We're seeking a Front Desk Associate (PRN)to welcome patients to our Community Hospital. We'd love to hear from you!

Why Work With Us?
We are a patient-focused healthcare provider committed to delivering the highest standards of care while fostering a positive and collaborative workplace culture. Our team takes pride in adhering to theExceptional Promiseby treating every patient and employee with courtesy, dignity, and respect. Here, you'll find opportunities for growth, a supportive team, and the resources you need to succeed.

The Front Desk Associate(PRN) acts as the first point of contact in the Hospital and is responsible for the following duties:

Essential Duties & Responsibilities:

• Treat all patients and colleagues with dignity and respect.
• Open communication between all departments and cultivating a team environment.
• Communicate professionally and effectively with patients, visitors, and vendors.
• Ability to handle a fast-paced environment professionally and with poise.
• Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
• Maintain confidentiality and observe HIPAA compliance.
• Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
• Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
• Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
• Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
• Processing payments and regular communication with the Central billing Office to resolve errors.
• Perform patient status changes as clinical staff directs.
• Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
• Answer, screen, and direct incoming phone calls.
• Facilitate deposits and cash reconciliations during shift change.
• Maintain with accuracy all spreadsheets, and patient logs.
• Perform clerical duties, including mail delivery, faxing, copying, and scanning.
• Perform other duties as assigned.

Qualifications:

• Previous Emergency Room (ER) Experience and/or Patient Registrar Experience (Preferred)
• Working knowledge of insurance identification and terminology (Preferred)
• Working knowledge of insurance verification and benefit descriptions (Preferred)
• Working knowledge of Admission Notifications and Insurance Authorizations
• Working knowledge of Medical Terminology
• Strong Organization Skills
• Proficient Computer Skills
• Strong Communication and Customer Service Skills
• Current Background Clearance and Satisfactory Background Check Results
• High School Diploma/GED
• Commitment to Patient and Family Satisfaction

Schedule:

• Availability Requirements: Applicants must be available to work weekdays, weekends, holidays, mid shifts, and night shifts. Flexible availability is required, as these scheduling requirements are a condition of employment and are not optional.
• PRN, Weekdays and weekends, Day, midand Night
• Day Shift 7a - 7p, Weekends and Holidays Required
• MidShift 1p-1a,Weekends and Holidays Required
• Night Shift 7p -7a, Weekends and Holidays Required