Front Desk Associate - Part Time

Marcus Hotels & Resorts; Coralville (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen im Gastgewerbe sucht einen Front Desk Agent, der leidenschaftlich daran interessiert ist, unvergessliche Erlebnisse für die Gäste zu schaffen. In dieser Rolle sind Sie das Gesicht des Hotels und verantwortlich für den Empfang und die Betreuung der Gäste. Mit einem Fokus auf exzellenten Kundenservice und Kommunikation werden Sie in der Lage sein, die Bedürfnisse der Gäste zu erfüllen und eine positive Atmosphäre zu fördern. Neben einem wettbewerbsfähigen Vergütungspaket bietet das Unternehmen zahlreiche Vorteile, darunter flexible Arbeitszeiten und zahlreiche Rabatte. Wenn Sie eine positive Einstellung mitbringen und gerne im Team arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Matching 401k & Profit Sharing

Versicherungsleistungen nach 30 Tagen

Flexible Arbeitszeiten

Mitarbeiterrabatte für Hyatt und Marcus Hotels

Kostenlose Kinokarten

Kostenlose und ermäßigte Mahlzeiten

Kostenloses Parken

Qualifications

• Ausgezeichnete Kundenservice- und Kommunikationsfähigkeiten.
• Fähigkeit, Informationen genau in ein komplexes Computersystem einzugeben.

Responsibilities

• Gäste ein- und auschecken und Informationen bereitstellen.
• Professionell auf Gästeanfragen und Beschwerden reagieren.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss der High School oder gleichwertig

Tools

Computer-Systeme

Job description

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

Purpose of the Position: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay.

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:

• Competitive and robust Compensation Package
• Matching 401k & Profit Sharing Options
• Insurance benefits after 30 days of full-time employment
• Flexible schedule and emphasis on work/life balance
• Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
• Free Marcus Theaters movie tickets
• Free & Discounted Meals/Starbucks
• Free Parking

As Our Front Desk Agent, You Would:

• Check guests in and out of room(s).
• Provide accurate and appropriate information to guests and customers.
• Input and retrieve information routinely from computer systems. Make appropriate room selections based on guests' needs.
• Respond to guest requests and handle issues or complaints professionally.
• Remain calm and alert during emergency situations or heavy hotel activity.
• Answer telephone calls professionally and clearly. Input all information into computers to communicate guest requests and complaints.
• Handle internal and external customer interactions with patience, tact, and diplomacy to resolve conflicts.
• Answer guest questions about the hotel and local area services.
• Greet and welcome guests upon arrival.
• Assist with luggage storage as needed.
• Maintain cash handling accuracy, including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene standards.
• Perform other duties as assigned.

We are seeking a property leader who:

• Possesses excellent customer service skills and communication abilities.
• Has a positive, can-do attitude, always ready to say YES!
• Can stand and move throughout the front office area and perform essential functions.
• Can read, listen, and communicate effectively in English, both verbally and in writing.
• Can accurately input information using a moderately complex computer system.
• Has hearing and visual ability to observe and detect emergencies.
• Holds a high school diploma or equivalent.

We will verify employment eligibility through E-Verify. Marcus Hotels & Resorts is an Equal Opportunity Employer.