Front Desk Associate Overnight

Genesis Health Clubs; Independence (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading health club where you will play a crucial role in enhancing member experiences. As a Front Desk Associate, you'll manage daily operations, ensuring smooth check-ins and providing exceptional customer service. Your ability to build professional relationships and handle inquiries will be vital in creating a welcoming environment. This position offers the chance to develop your skills in a supportive atmosphere while contributing to the club's success. If you're passionate about fitness and dedicated to helping others, this opportunity is perfect for you.

Qualifications

• Must hold current CPR certification or obtain within 60 days.
• Experience in cash handling and strong customer service skills.

Responsibilities

• Manage front desk operations, ensuring a high level of customer service.
• Answer phones, take messages, and maintain cleanliness at the front desk.

Skills

Customer Service

Cash Handling

Communication

Emergency Response

Education

CPR Certification

Job description

This position will be responsible for the day-to-day operations of the Front Desk including the processing of guest check-ins, member retention, and maintaining quality customer service.

Duties and Responsibilities:

1. Executes procedures as outlined by front desk manual.
2. Answer phones, take messages, and transfer calls.
3. Knowledgeable of club amenities and surroundings.
4. Communicates kindly and sincerely using members' names.
5. Attends all staff and club meetings and events.
6. Establish and maintain professional relationships with members and staff.
7. Ensures front desk is clean, maintained, and organized at all times.
8. Ability to respond quickly and appropriately to emergency situations.

Expectations:

1. Present a professional demeanor at all times when representing Genesis Health Clubs.
2. Provide input in developing strategies to support club goals and objectives.
3. Ability to respond to common inquiries or complaints from members.

Job Requirements:

1. Available to work weekends, evenings, and holidays.
2. Must hold current CPR certification or obtain within 60 days of start date.
3. Ability to work well with others.
4. Experience in cash handling and credit cards.
5. Customer service abilities.

Physical Requirements:

1. Ability to stand for long periods of time.
2. Ability to lift up to 35 pounds.
3. Ability to communicate with guests and other associates, including reading, writing, and speaking.