Front Desk Associate Overnight

Genesis HealthCare; Independence (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company where you will be the face of the front desk, responsible for creating a welcoming environment for guests. This role involves managing guest check-ins, providing excellent customer service, and maintaining the front desk area. You will work closely with members and staff, ensuring a professional and friendly atmosphere. If you thrive in a dynamic environment and enjoy interacting with people, this position offers a rewarding opportunity to make a positive impact in your community.

Benefits

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Qualifications

• Strong customer service skills are essential for this role.
• Experience in cash handling and credit card transactions is required.

Responsibilities

• Process guest check-ins and maintain high-quality customer service.
• Ensure the front desk is clean, maintained, and organized.

Skills

Customer Service Skills

Cash Handling

Communication

CPR Certification

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Position Overview:

This position is responsible for the day-to-day operations of the Front Desk, including processing guest check-ins, member retention, and maintaining high-quality customer service.

Duties and Responsibilities:

1. Execute procedures as outlined in the front desk manual.
2. Answer phones, take messages, and transfer calls.
3. Be knowledgeable about club amenities and surroundings.
4. Communicate kindly and sincerely, using members' names.
5. Attend all staff and club meetings and events.
6. Establish and maintain professional relationships with members and staff.
7. Ensure the front desk is clean, maintained, and organized at all times.
8. Respond quickly and appropriately to emergency situations.

Expectations:

1. Present a professional demeanor at all times when representing Genesis Health Clubs.
2. Provide input in developing strategies to support club goals and objectives.
3. Respond effectively to common inquiries or complaints from members.

Job Requirements:

1. Availability to work weekends, evenings, and holidays.
2. Must hold current CPR certification or obtain it within 60 days of the start date.
3. Ability to work well with others.
4. Experience in cash handling and credit card transactions.
5. Strong customer service skills.

Physical Requirements:

1. Ability to stand for long periods.
2. Ability to lift up to 35 pounds.
3. Ability to communicate effectively with guests and staff, including reading, writing, and speaking.