Front Desk Associate - Overnight

Genesis Health Clubs; Independence (MO); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in the fitness sector is seeking a dedicated Front Desk Associate to manage daily operations and enhance member experiences. This role involves processing guest check-ins, maintaining high-quality customer service, and ensuring the front desk area is organized and welcoming. The ideal candidate will exhibit professionalism, possess strong communication skills, and have a passion for customer service. Join a vibrant team where your contributions will support club goals and foster a positive environment for all members. If you're ready to take on a rewarding role in a dynamic setting, this opportunity is perfect for you!

Benefits

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Qualifications

• Must hold current CPR certification or obtain within 60 days of start date.
• Experience in cash handling and credit cards is required.

Responsibilities

• Responsible for day-to-day operations of the Front Desk.
• Ensure front desk is clean, maintained and organized at all times.
• Respond quickly and appropriately to emergency situations.

Skills

Customer service abilities

Cash handling

Communication skills

Education

CPR certification

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

• Executes procedures as outlined by front desk manual
• Answer phones, take messages and transfer calls
• Knowledgeable of Clubs amenities and surroundings
• Communicates kindly and sincerely using members name
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Ability to respond to common inquiries or complaints from members
  
  

Job Requirements:

• Available to work weekends and evenings and holidays
• Must hold current CPR certification or obtain within 60 days of start date
• Ability to work well with others
• Experience in cash handling and credit cards
• Customer service abilities

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 35 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking