Front Desk Associate — Mission‑Driven, Child‑Focused

Achievement Center, Inc.; Erie (Erie County); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

EAP

Paid holidays

PTO & vacations

401(k) retirement plan

Employee Referral program

Job summary

Be the face of an agency that makes a difference in the lives of children and families every day. Our Front Desk Receptionist plays a vital role in creating a warm, professional, and welcoming environment for clients, families, and staff alike.

If you’re detail-oriented, compassionate, and excel at multitasking, we invite you to bring your administrative skills and positive energy to our dedicated team. Compensation is based on experience, with benefits including medical, vision, life insurance,

Qualifications

• Prior experience (at least 6 months) in a reception, clerical, or administrative support role, ideally in a healthcare or child-serving setting.
• Strong organizational and time-management skills with the ability to handle multiple tasks effectively.
• Excellent interpersonal, written, and verbal communication skills.
• Proficient in Microsoft Office Suite and comfortable learning new systems.
• Commitment to confidentiality, compassion, and teamwork.

Responsibilities

• Provide clerical, reception, and operational support duties in a fast-paced environment.
• Present as the “face” of the agency and consistently maintain a professional and positive image.
• Interact with children, families, and visitors with warmth and professionalism, ensuring each experience reflects our mission and values.
• Handle confidential information with the highest degree of discretion and professionalism.
• Accurately maintain and organize clinical records.
• Perform efficient and accurate data entry with minimal error.
• Manage front desk operations, including answering phones, greeting visitors, and directing inquiries appropriately
• Schedule and reschedule client appointments using established agency procedures.
• Assist with general office duties and special projects as assigned.

Skills

Reception experience

Clerical skills

Healthcare exposure

Microsoft Office

Tools

Microsoft Office

Job description

Be the face of an agency that makes a difference in the lives of children and families every day. Our Front Desk Receptionist plays a vital role in creating a warm, professional, and welcoming environment for clients, families, and staff alike.

If you’re detail-oriented, compassionate, and excel at multitasking, we invite you to bring your administrative skills and positive energy to our dedicated team. Compensation is based on experience, with benefits including medical, vision, life insurance,