Front Desk Associate (Full-time) Columbia Heights, DC & District Heights, MD

PM Pediatric Care; Washington (District of Columbia); Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

PM Pediatric Care in Washington, DC is seeking a Front Desk Associate to warmly welcome families and support the medical team. You will manage registrations, answer questions, and coordinate urgent issues while maintaining HIPAA-compliant records.

Ideal candidates will be organized, able to multitask, and aligned with our values to deliver a First-class Experience for every visit.

Formación

• Strong interpersonal and verbal communication skills.
• Ability to handle multiple tasks in a busy healthcare front desk.
• Understanding of HIPAA and patient confidentiality.
• Proficiency in basic administrative tasks and data entry.

Responsabilidades

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Demonstrates empathy and active listening in challenging situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolution.
• Communicates with site leadership to manage complex patient issues.
• Upholds PM Pediatric Care core values during patient interactions.
• Manages patient flow and assists with self-registration processes.
• Maintains accurate patient accounts with demographics, insurance, and billing info.
• Handles incoming patient documents and correspondence with proper documentation.

Conocimientos

Friendly communication

Multitasking

HIPAA compliance

Administrative support

Descripción del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

The Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description

To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
• Accesses empathy and active listening in difficult interpersonal situations
• Supports patient care quality initiatives as directed
• Coordinates escalations and urgent issues to ensure timely and complete resolutions
• Collaborates and communicates with site leadership to facilitate management of complex patient issues
• Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
• Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
• Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
• Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage{