Front Desk Associate / Healthcare Receptionist

Santa Fe Springs Optometry; Santa Fe Springs (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Santa Fe Springs Optometry is seeking a Front Desk Associate to join their team in Santa Fe Springs, California. The ideal candidate will greet patients, manage appointments, process payments, and ensure a welcoming environment at the clinic.

This role is vital for providing excellent patient service and support, contributing to the clinic's mission of delivering sharp vision to the community.

Qualifications

• Strong communication skills with patients and coworkers.

Responsibilities

• Greet patients as they arrive.
• Check-in patients for their appointments.
• Collect and confirm patient information.
• Answer inbound phone calls / returning voicemails.
• Schedule, confirm, and cancel appointments.
• Process payments.
• Perform other administrative duties as assigned.

Skills

Effective communication with patients and coworkers

Job description

Job Summary
At Santa Fe Springs Optometry, we believe in leaving this world a little better than we found it. Our mission is to provide and preserve our patients' sharpest vision so they can focus on what matters most. We are seeking an outgoing and organized individual to be the Front Desk Associate at our optometry clinic. As the Front Desk Associate, you will be the first point of contact for our patients. You will act as the face of our office, which has served the local community for over 40 years. You will greet patients at check in, schedule appointments, pull insurance authorizations, process payments, answer phone calls/emails, communicate status updates for patient orders, and generally ensure that the clinic is a welcoming place.

Responsibilities

• Greet patients as they arrive
• Check-in patients for their appointments
• Collect and confirm patient information
• Answer inbound phone calls / returning voicemails
• Schedule, confirm, and cancel appointments
• Process payments
• Other administrative duties, as assigned

Qualifications

• Effective communication with patients and coworkers