Front Desk Associate

Midwest Eye Center; Crestview (KY); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Descripción de la vacante

MidWest Eye Center is seeking a Front Desk Associate to be the first point of contact for patients, handling check-ins/outs, calls, emails, scheduling, and data entry in a medical facility.

The position primarily operates at the Thomas More Parkway clinic with potential travel to other clinics; strong customer service and HIPAA compliance are essential.

Formación

• High School Diploma or equivalent required.
• Nextech/ICP experience strongly preferred.
• Minimum 1 year medical office experience strongly preferred.
• Strong reliability with good attendance and punctuality.

Responsabilidades

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; communicates patient responsibility; documents in system
• Explains billing procedures
• Enters data accurately in practice management system
• Completes chart prep prior to clinic as needed
• Completes medical records requests from patients
• Handles appointment rescheduling queue tasks
• Monitors appointment recall and reminder process
• Answers phones and responds to inquiries
• Relays messages between patients and staff
• Maintains PHI per HIPAA guidelines
• Handles consent forms and HIPAA compliance
• Interacts with internal/external customers professionally
• Accepts deliveries of packages and supplies
• Maintains a clean reception area
• Provides clear information about services and policies
• Addresses patient concerns professionally
• Photocopies/faxes records per policies
• Maintains confidentiality
• Participates in orientation of new staff
• Contributes to team with extra tasks
• Attends daily huddle and team meetings
• On-boarding and training of new front desk associates

Conocimientos

Interpersonal skills

Communication skills

Attention to detail

Insurance basics

Multitasking

HIPAA knowledge

Math & cash handling

Customer service

Educación

High School Diploma or equivalent

Herramientas

Nextech/ICP

Descripción del empleo

Company Overview

At MidWest Eye Center, we are committed to your total eye care. Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the upmost in personal attention and service. Whether it's performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals. MidWest Eye Center has a complete roster of board-certified Ophthalmologists, Retina Specialists and Optometrists, offering diagnosis along with surgical and non-surgical treatment for eye diseases MidWest Eye Center's Cincinnati, Ohio and Northern Kentucky locations are easily accessible from the surrounding Tri-state area.

Position Summary

The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, scheduling, providing information, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.

The primary location for this position is our Thomas More Parkway clinic; however, travel to other clinics may be required.

Responsibilities

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient's financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Completes assigned tasks as related to the appointment rescheduling queue timely
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Accepts deliveries of packages, mail, and other supplies from outside vendors.
• Maintains a clean, organized, and welcoming reception area for all patients and visitors
• Provides clear information about services, wait time, and policies
• Addresses patient concerns professionally and respectfully.
• Photocopies and faxes records and forms according to established policies and procedures.
• Maintains patient confidentiality.
• Participates in orientation/instruction of new administrative personnel as requested by management.
• Contributes to the team effort by completing additional tasks/projects as directed.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Qualifications

• High School Diploma or the equivalent years related experience required
• Nextech/ICP experience strongly preferred
• Minimum of 1-year medical office experience strongly preferred
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Key Skills

• Strong interpersonal and communication skills
• Attention to detail for accurate data entry and insurance verification; strong organizational skills
• Basic understanding of healthcare insurance payors and programs
• Ability to multitask in a fast-paced environment
• Familiarity with healthcare regulations (HIPAA, privacy laws)
• Basic math and cash handling
• Excellent customer service skills

Preferred Skills

• Understanding of medical terminology

Company Benefits

We offer a competitive benefits package to our employees:

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

We also offer the following benefits for FREE:

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

NO NIGHTS, NO WEEKENDS.

#IND