Front Desk Associate - Chattanooga

Pet Paradise; Collegedale (TN); On-site; Full time

Job summary

Join a passionate team at a thriving pet care destination where your love for animals can shine! As a Front Desk Associate, you will be the welcoming face for pet parents and their furry friends, ensuring a positive experience from check-in to check-out. This role offers not just a job, but a chance to grow within a company that values career advancement through various training programs. Enjoy perks like complimentary pet day camp and discounts on veterinary care while working in a fun and rewarding environment. If you are enthusiastic about pets and customer service, this opportunity is perfect for you!

Benefits

Opportunity for Advancement

Grooming Academy

STRIVE Scholarship Programs

Canine Training Program

Complimentary Pet Day Camp

30 Days of Complimentary Pet Boarding

On-demand Pay with DailyPay

Discounted Veterinary Care

Fitness Reimbursement

401(k) Savings Plan with Company Match

Qualifications

• 1-2 years in customer service roles required.
• Strong communication and problem-solving skills essential.

Responsibilities

• Welcome pet parents and their pets with a positive attitude.
• Organize check-ins and check-outs efficiently.
• Maintain cleanliness and assist with pet handling.

Skills

Customer Service

Communication Skills

Problem-Solving

Attention to Detail

Physical Labor

Education

High School Diploma or equivalent

Job description

Location: Chattanooga - Collegedale, TN, United States
Date Posted: Feb 24, 2025
Requisition ID: 205796
Job Type: Full-Time

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Chattanooga resort as a Front Desk Associate.

Starting Rate: $13.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

PERKS AND BENEFITS:

• Opportunity for ADVANCEMENT! You will be eligible to apply for:
• Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast!
• Grooming Academy to become a Groomer!
• STRIVE scholarship programs to become a Veterinary Assistant, Technician or Practice Manager
• Canine Training Program! Learn to become a dog trainer!
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan with Company Match
• Health, Dental and Vision Insurance (full-time status)
• Employee Assistance Program (EAP) with added mental health benefit, available to all employees

ESSENTIAL FUNCTIONS OF OUR FRONT DESK ASSOCIATE INCLUDE:

• Ensuring a positive first interaction by welcoming pet parents and their pets as they enter the resort while smiling and conversing
• Organizing and processing check-ins and check-outs
• Walking our four-legged friends for drop off and pickup and coordinating suite placement while ensuring all needs are met
• Answering incoming phone calls; listening, and responding to voicemails; and responding to emails in a timely, problem-solving manner
• Completing cashier and point of sale operations
• Communicating and following through with pet parent and resort leadership requests
• Maintaining cleanliness of the entranceway and lobby, including the restrooms
• Responsible for maintaining, cleaning, and supporting the cat room
• Acting as a liaison to the veterinary service team; veterinary appointment status and arrivals

QUALIFICATIONS TO BE A FRONT DESK ASSOCIATE:

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Detail-oriented, but can work with a sense of urgency while providing exceptional customer service
• Cheerful, friendly, and a positive team-oriented attitude
• Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
• Enjoys problem-solving to provide our guests and customers with a premier experience
• This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times

WHAT IT IS LIKE TO WORK HERE:

WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding. We offer career development with our Unleashed Leadership Academy where you can train for that next step in management with opportunities across the Southeast. As a team member, you are eligible to apply for our Grooming Academy, STRIVE scholarship programs, and canine training roles as we expand this service across our many locations. If you have a pet of your own, they can enjoy complimentary Pet Day Camp, Boarding, and discounts on grooming and veterinary care at all our locations and clinics. Working with pets is not always easy, but we love what we do and we care about giving you the tools to grow and succeed.

ABOUT PET PARADISE:
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Interested in working for Pet Paradise?
Take the first step by joining our Talent Network today!