Front Desk Associate - 7a - 3p and 3p - 11p

North Point Hospitality; Savannah (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Associate for its Savannah location. This role involves greeting guests, managing their check-in and check-out processes, and ensuring a high level of customer service. Ideal candidates will possess a High School Diploma and have a passion for hospitality, with a commitment to creating a welcoming environment.

Benefits

Travel discounts

Medical, dental, vision benefits

401k match

Paid time off after 90 days

Early access to earned wages

Qualifications

• Professional demeanor and ability to anticipate guest needs.
• Minimum 2 years' experience in hotel front desk preferred.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage guest check-in, check-out, and billing processes.
• Handle sensitive guest information and respond to inquiries.

Skills

Professionalism

Customer Service

Communication

Education

High School Diploma

Job description

Front Desk Associate - 7a - 3p and 3p - 11p

About North Point Hospitality
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million. The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.

What do we bring to the table?

• Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more!

What you'll do (mostly this...other duties may be assigned):

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• Meets all in-service requirements, complies with all system policies and procedures.
• Serves as a mentor to other front desk associates

What you should bring to the table:

• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment
• High School Diploma
• 2 years' experience in hotel front desk desired