Front Desk Associate - 7a - 3p and 3p - 11p

North Point Hospitality; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel management company seeks a Front Desk Associate to provide exceptional service at their location in Savannah, GA. In this role, you will welcome guests, manage check-in and check-out processes, and handle various guest inquiries. The ideal candidate will have a high school diploma and two years of front desk experience, displaying professionalism and a friendly demeanor.

Benefits

Travel discounts

Medical, dental, vision benefits

401k match

PTO after 90 days

Early access to earned wages

Qualifications

• 2 years' experience in hotel front desk desired.
• Ability to delight by anticipating guest needs.
• Consistently caring and respectful attitude.

Responsibilities

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out, and billing processes.
• Handles sensitive guest information and inquiries.

Skills

Professionalism

Guest service

Communication

Education

High School Diploma

Job description

Front Desk Associate - 7a - 3p and 3p - 11p

About North Point Hospitality
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million. The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.

What do we bring to the table?

• Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more!

What you'll do (mostly this...other duties may be assigned):

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• Meets all in-service requirements, complies with all system policies and procedures.
• Serves as a mentor to other front desk associates

What you should bring to the table:

• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment
• High School Diploma
• 2 years' experience in hotel front desk desired