Front Desk Associate Overnight- 11p - 7a

North Point Hospitality; Savannah (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

North Point Hospitality is seeking an Overnight Front Desk Associate to provide exceptional customer service at our hotel in Savannah, GA. Key responsibilities include managing guest check-ins, responding to inquiries, and mentoring fellow associates. We offer competitive benefits including travel discounts, medical, dental, and early access to earned wages, creating an enriching atmosphere for both guests and staff.

Benefits

Travel discounts

Medical insurance

Dental insurance

Vision insurance

401k match

PTO after 90 days

Early access to earned wages

Qualifications

• 2 years experience in hotel front desk desired.

Responsibilities

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information.

Skills

Professionalism

Guest anticipation

Caring attitude

Respectful attitude

Education

High School Diploma

Job description

Front Desk Associate Overnight- 11p - 7a

About North Point Hospitality
Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million. The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development.

What do we bring to the table?

• Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more!

What you'll do (mostly this...other duties may be assigned):

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• Meets all in-service requirements, complies with all system policies and procedures.
• Serves as a mentor to other front desk associates

What you should bring to the table:

• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment
• High School Diploma
• 2 years experience in hotel front desk desired

Room Operations