Front Desk Associate - 24/7 Emergency Housing Support

YWCA Seattle | King | Snohomish

Edmonds (WA)

On-site

USD 36,000 - 39,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Generous vacation

Sick leave plans

Retirement plan

Job summary

The Edmonds New Start Center (EDNSC) is a new 24/7 Emergency Housing facility operated by the YWCA of Seattle, King, and Snohomish County, located in Edmonds, WA. The center provides safe, supportive housing for up to 45 individuals who are transitioning from homelessness to permanent housing.

Clients have access to a range of on-site services, including case management, life skills training, and connections to healthcare and employment resources, all designed to support their journey toward

Qualifications

Must be at least 18 years old to apply.
Must have a high school diploma or GED, plus 3 years in a customer service facing role.
Ability to work with the public, clients, and people in crisis; minimum 1 year of experience working in a social service setting preferred.
Experience working in environments serving vulnerable populations.
Demonstrated cultural competency and ability to interact respectfully with people of diverse racial, ethnic, socioeconomic, gender, LGBTQ+, and differently-abled backgrounds
Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced, high-traffic environment
Maintain professional boundaries at all times
Ability to adapt to changing schedules or urgent priorities
Positive, professional demeanor under stress, with excellent interpersonal and communication skills, including conflict de-escalation
Basic computer literacy with the ability to use Outlook, Microsoft Word, Excel, and Sharepoint
Ability to listen and respond appropriately to client and staff needs, concerns, and complaints
Maintain professional client/staff boundaries in accordance with YWCA Policy

Responsibilities

Customer Service: Answer all incoming calls, direct them to appropriate departments, and take messages.
Customer Service: Ensure the front desk lobby and all common areas are neat, clean, and sanitized.
Customer Service: Help prepare and distribute daily cold-prepared meals to clients.
Customer Service: Incorporate the YWCA’s Social Justice Initiative by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions.
Customer Service: Treat all visitors, clients, staff, and volunteers with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
Safety and Security: Maintain working knowledge of fire, safety and disaster plans related to emergency situations and conditions.
Safety and Security: Work collaboratively with the security team to secure the front lobby and computer areas, following all site protocols regarding building and client safety
Safety and Security: Ability to de-escalate conflicts or crises between clients and/or other individuals and directs them to appropriate staff who can provide next steps
Administrative Duties: Manage deliveries, mail, and shipment arrivals in accordance with applicable procedures
Administrative Duties: Understand and follow all policies in the EDNSC Staff Handbook as well as other YWCA policies and procedures
Administrative Duties: Maintain confidentiality, discretion and professionalism by not discussing staff, clients, or visitors with others