Front Desk Associate

IGNITE Fitness Holdings; Village of East Syracuse (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

IGNITE Fitness Holdings is seeking a Front Desk Associate to provide excellent customer service and support in a fast-paced fitness environment. The role involves welcoming members, managing payments, and ensuring a clean and inviting atmosphere. Candidates should possess strong communication skills and a commitment to customer satisfaction. Competitive salary and benefits are offered for full-time positions.

Benefits

Competitive salary & 401K plan

Company contribution towards health benefits

Paid Time Off for full-time positions

Free Black Card membership

Qualifications

• 18 years or older.
• Six months of face-to-face customer service experience preferred.
• Self-starter with minimal supervision.

Responsibilities

• Welcome and exit members confidently and professionally.
• Anticipate and respond to members' needs promptly.
• Maintain club cleanliness for up to 50% of the shift.

Skills

Customer service

Problem-solving

Communication

Flexibility

Work ethic

Education

High School Diploma or equivalent

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings.

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service, fosters positive customer satisfaction and loyalty, and promotes the Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities

1. Welcome and exit members confidently, professionally, and friendly, with greetings and goodbyes.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide gracious and efficient telephone service, answering calls promptly and knowledgeably, ensuring complete and accurate information.
4. Use strong communication and problem-solving skills to resolve customer concerns, ensuring a pleasant experience.
5. Maintain the cleanliness of the club for up to 50% of the shift.
6. Deliver prompt, efficient customer service with high accuracy in a fast-paced retail environment.
7. Accept payments from customers, give change and receipts.
8. Drive revenue by communicating benefits of products and promotions to customers.
9. Answer customer questions and provide information regarding business procedures and policies in an exact and customer-friendly manner.

Minimum Skills

• Ability to manage multiple responsibilities
• Strong work ethic with decision-making and problem-resolution skills
• Self-starter who takes initiative with minimal supervision
• Flexible working schedule
• Superior customer service skills, preferably in the fitness industry
• Hardworking, enthusiastic, and energetic
• Physical ability to talk, hear, sit, stand, and handle objects, including lifting up to 50 pounds regularly and occasionally up to 75 pounds.

Minimum Qualifications

• 18 years or older
• High School Diploma or equivalent
• Six months of face-to-face customer service experience in retail or one year of fitness experience preferred

Hours

Discuss availability with the Hiring Manager or note it on your application. Hours include weekdays and/or weekends based on club needs. Open or flexible availability is a plus.

Benefits

• Competitive salary & 401K plan
• Company contribution towards health benefits (Medical, Dental, Vision, LTD, STD, Illness) for full-time positions
• Paid Time Off for full-time positions
• Free Black Card membership and exercise incentives

Planet Fitness is an Equal Opportunity Employer