Front Desk Associate

IGNITE Fitness Holdings; Trumbull (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Fitnessunternehmen sucht einen freundlichen und engagierten Front Desk Associate, der die Mission und Werte des Unternehmens fördert. In dieser Rolle sind Sie für die Begrüßung von Mitgliedern, die Beantwortung von Anfragen und die Gewährleistung eines hervorragenden Kundenservice verantwortlich. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Fähigkeiten zur Problemlösung und Kommunikation gefragt sind. Das Unternehmen bietet ein unterstützendes Team und zahlreiche Vorteile, einschließlich eines wettbewerbsfähigen Gehalts und Gesundheitsleistungen. Wenn Sie eine Leidenschaft für Fitness und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie!

Benefits

Wettbewerbsfähiges Gehalt

401K-Plan

Gesundheitsleistungen

Bezahlte Freizeit

Kostenlose Black Card-Mitgliedschaft

Qualifications

• Mindestens 6 Monate Erfahrung im Kundenservice in einem Einzelhandelsumfeld.
• 18 Jahre oder älter.

Responsibilities

• Begrüßen und verabschieden Sie Mitglieder freundlich und professionell.
• Bereitstellung von effizientem Kundenservice in einer schnelllebigen Umgebung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Flexibilität

Education

High School Diploma oder Äquivalent

Job description

- Trumbull, CT / Fairfield County

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
  
  

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
  
  

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
  
  

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekend Hours based on club needs.
• Open or Flexible availability is a plus.
  
  

Perks & Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives
  
  

Planet Fitness is an Equal Opportunity Employer