Front Desk Associate

TMS Health Education; Walnut Creek (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid time off

401k with company match

Job summary

Mindful Health Solutions is seeking a compassionate Front Desk Associate for our Walnut Creek clinic to greet visitors, verify information, and schedule appointments. You will maintain HIPAA confidentiality and help guide patients through the care journey in a fast-paced, supportive environment.

Responsibilities include checking in clients, answering calls, processing payments, and staying informed about each physician's services.

Qualifications

• 1–2 years of healthcare administrative experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet clients warmly upon arrival.
• Check in clients, verify insurance, and collect necessary documentation.
• Answer phone calls, schedule appointments, and respond to inquiries.
• Manage cancellations and reschedules while keeping provider schedules accurate.
• Maintain confidentiality in accordance with HIPAA regulations.
• Process credit card payments and credits.
• Demonstrate knowledge of each physician's services and approaches.

Skills

Interpersonal skills

Communication skills

Compassionate

HIPAA knowledge

Job description

About this position

About Mindful Health Solutions:

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy, an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and provide rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare. Our clinics are designed to provide patients, practitioners, and employees with a modern, relaxed, and people-centered experience.

Position Overview

We are seeking a compassionate and organized Front Desk Associate to serve as the first point of contact for our mental health clinic. This role is essential in creating a welcoming, safe, and professional environment for clients seeking mental health services. Your responsibilities will include:

Responsibilities

• Greet clients warmly and professionally upon arrival, ensuring they feel welcomed and at ease
• Check in clients for appointments, verify insurance information, and collect necessary documentation
• Answer phone calls, schedule appointments, and respond to inquiries with sensitivity and discretion
• Manage cancellations and reschedules efficiently while maintaining optimal provider schedules
• Maintain strict confidentiality in accordance with HIPAA regulations at all times
• Greets patients as they arrive and leave the office
• Process credit card payments and credits
• Professionally possess thorough knowledge of each physician's services, requirements, and approaches

Qualifications

• 1-2 years experience in a similar healthcare administrative role.
• Excellent interpersonal and communication skills.
• Compassionate and patient-focused approach.
• Basic understanding of mental health conditions and treatments.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Medical, Dental & Vision Insurance
• Paid time off
• Company provided 401k enrollment available on the first day of employment, with matching contribution of 4 % of your contribution after 1 year of employment

Pay

$19.00 to $21.00. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.

Pay range for this role: 19 - 21 USD per hour (Walnut Creek)