Front Desk Associate

NVISION Eye Centers; Torrance (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading ophthalmology provider, NVISION Eye Centers, seeks a Medical Office Coordinator to act as the first patient contact in a busy office. Responsibilities include managing phone interactions, coordinating patient files, and ensuring a great patient experience. Ideal candidates will have healthcare experience and a focus on patient satisfaction.

Qualifications

• 2+ years of ophthalmology or healthcare experience preferred.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manage phones, screen calls, and confirm/reschedule appointments.
• Coordinate patient files and ensure documentation accuracy.
• Greet patients and guide them through the consultation process.

Skills

Customer Service

Communication

Detail-oriented

Education

High School Diploma or equivalent

Job description

Overview

NVISION Eye Centers is one of the largest ophthalmology providers in the U.S., with over ninety centers across six states including California, Nevada, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice.

This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.

Qualifications

• 2+ years Ophthalmology experience or healthcare experience preferred
• High School Diploma or equivalent
• Desire to provide an exceptional patient experience

Min

USD $19.00/Hr.

Max

USD $23.00/Hr.