FRONT DESK ASSOCIATE

ADP, Inc.; Texarkana (TX); On-site; USD 18,000 - 19,000; Part time

Job summary

Automatic Data Processing, Inc. seeks a Front Desk Associate for a part-time role at the Texarkana hotel. You will handle guest check-ins/outs, answer calls, upsell rooms, and assist guests with services while maintaining a professional and welcoming lobby environment.

The role requires a high school diploma or equivalent, fluent English, strong computer and typing skills, and the ability to stand for long periods. Availability for 2pm-10pm and 10pm-6am shifts, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent
• Ability to speak fluent English
• Strong computer and typing skills, tech-savvy
• Stand for long periods behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds.
• Willing to work weekends, and/or holidays and all shifts.

Responsibilities

• Provide prompt, friendly, courteous, and professional guest service.
• Register guests, issue room keys, provide information on hotel services, local area and room location.
• Answer phones in a prompt and courteous manner.
• Upsell rooms where possible to maximize hotel revenue.
• Be proficient on the use of the Property Management System.
• Completion of all brand trainings and log on to Brand Portal.
• Know and follow brand requirements and hotel operating procedures.
• Process cash and credit card transactions per procedures.
• Respond to guest complaints and requests with appropriate service recovery.
• Perform other duties including guest room tours, breakfast setup, lobby cleaning, meeting room setup, data entry, document scanning, and reporting.
• Read and document events and incidents in the communication log.
• Ensure lobby and public areas are well presented and secure.

Skills

Fluent English

Computer skills

Typing

Education

High school diploma or equivalent

Job description

FRONT DESK ASSOCIATE

Front Desk Part Time HIE Texarkana, Texarkana, TX, US

Salary Range: $13.00 To $13.50 Hourly

Reports To: Assistant General Manager, General Manager

Requirements:

Looking for availability for 2pm-10pm and 10pm-6am

High school diploma or equivalent

Ability to speak fluent English

Strong computer and typing skills, tech-savvy

Stand for long periods of time behind the desk and front office areas

Carrying or lifting items weighing up to 50 pounds.

Handling objects, products, and computer equipment

Willing to work weekends, and/or holidays and all shifts.

General Responsibilities:

Provide prompt, friendly, courteous, and professional guest service.

Ability to perform check-in / check-out of hotel guests in a timely and professional manner

Act as the Manager on Duty (MOD) when scheduled.

Specific Responsibilities:

Register guests, issue room keys, provide information on hotel services, local area and room location.

Answer phones in a prompt and courteous manner.

Upsell rooms where possible to maximize hotel revenue.

Be proficient on the use of the Property Management System.

Completion of all brand trainings for their discipline. Required to log on to Brand Portal, know and learn

the brand requirements needed for their position.

Have a good understanding of all of hotel operating procedures.

Accurately process all cash and credit card transactions in accordance with the established procedures.

Respond appropriately to guest complaints and guest requests and make appropriate service recovery

actions to ensure total guest satisfaction.

Perform other duties as assigned including guest room tours, special guest requests, breakfast set up,

cleaning lobby area, setting up meeting room, data entry, document scanning, and preparing reports.

Read and document all events, incidents in the communication log.

Ensure the proper appearance of the lobby and all public areas, including the breakfast area.

Ensure processes are followed to protect the identity, safety and security of the guests and fellow

employees.

Be proficient on the use of all front office equipment such as credit card machine, copier, and fax.

Be willing and able to work any shift.

Have complete knowledge of room types and offered rate plans.

Fully understand the hotel’s franchise policy on guaranteed reservations and no- shows.

Process cancellations and modifications to reservations.

Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Promote teamwork and quality service through daily communications and coordination with other

departments.

Excellent communication and customer service skills

Pleasant personality

Good team player

Good listener

Well-groomed and professional appearance

Open with praise and discrete with criticism

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and