Front Desk Associate

IGNITE Fitness Holdings; Tennessee; On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading fitness company as a Front Desk Associate where you will provide excellent customer service, manage multiple tasks, and promote a positive environment. This role offers competitive benefits, including health coverage and a 401K plan, in a dynamic and friendly workplace.

Benefits

Competitive salary and 401K plan

Health benefits including Medical, Dental, Vision

Paid Time Off

Free Black Card membership

Qualifications

• At least 18 years old.
• Six months of face-to-face customer service experience in retail or one year in fitness preferred.

Responsibilities

• Welcome and farewell members confidently and professionally.
• Provide efficient telephone service and resolve customer concerns.
• Maintain club cleanliness and handle payments.

Skills

Customer Service

Problem Solving

Communication

Flexibility

Work Ethic

Education

High School Diploma or equivalent

Job description

Join to apply for the Front Desk Associate role at IGNITE Fitness Holdings

Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a friendly and courteous individual who delivers excellent service, fosters customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires balancing multiple tasks with a friendly demeanor.

Essential Duties and Responsibilities

1. Welcome and farewell members confidently, professionally, and friendly.
2. Anticipate members' needs, respond promptly, and acknowledge all members.
3. Provide efficient telephone service, answering calls promptly with complete and accurate information.
4. Use communication and problem-solving skills to resolve customer concerns effectively.
5. Maintain club cleanliness for up to 50% of the shift.
6. Deliver prompt, accurate customer service in a fast-paced environment.
7. Handle payments, give change and receipts.
8. Promote products and promotions to drive revenue.
9. Answer customer questions regarding business procedures and policies in a friendly manner.

Minimum Skills

1. Ability to manage multiple responsibilities.
2. Strong work ethic with decision-making and problem resolution skills.
3. Self-starter with initiative and minimal supervision.
4. Flexibility to work a rotating schedule.
5. Excellent customer service skills, preferably in the fitness industry.
6. Energetic, enthusiastic, and hardworking.
7. Physical ability to talk, hear, sit, stand, and handle objects, including lifting up to 50 pounds regularly and up to 75 pounds occasionally.

Minimum Qualifications

1. At least 18 years old.
2. High School Diploma or equivalent.
3. Six months of face-to-face customer service experience in retail or one year in fitness preferred.

Hours

Initial training hours may vary. Discuss your availability with the Hiring Manager or note it on your application. Hours include weekday and weekend shifts, with flexible availability preferred.

Benefits

1. Competitive salary and 401K plan.
2. Health benefits including Medical, Dental, Vision, LTD, STD, and Illness (full-time).
3. Paid Time Off (full-time).
4. Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer