FRONT DESK ASSOCIATE

Family Care Health Centers; St. Louis, Northern (MO, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Family Care Health Centers in Missouri is looking for a Front Desk Associate to join the Operations Team. The role combines telephone operator, front desk receptionist, appointment scheduler, medical records clerk, and interpreter services, ensuring high-quality patient service and accurate record handling.

The position requires strong customer service, communication, and computer skills, with attention to confidentiality and HIPAA compliance.

Qualifications

• High School Diploma or GED required.
• One year medical office experience or equivalent required.
• Typing 40 WPM preferred.
• Knowledge of medical terminology preferred.
• Excellent computer, communication and customer service skills.
• Excellent organizational skills.
• Bi-lingual speaking skills a plus.

Responsibilities

• Receives incoming telephone calls and schedules patient appointments.
• Answers all incoming calls, screens calls for providers, and routes to appropriate staff.
• Collects payments and provides receipts for visits.
• Creates and updates patients' electronic health records (EHR).
• Assists patients with the Sliding Fee Scale program and insurance information.
• Greets patients and visitors with excellent customer service.
• Submits money collected and end-of-day journal.
• Performs other duties as assigned.

Skills

Customer service

Communication

Typing 40 WPM

Computer skills

Organizational skills

Bi-lingual

Education

High School Diploma or GED

Job description

Description

FRONT DESK ASSOCIATE

Acts as a member of the Operations Team in the role of one or more of the following positions: Telephone Operator,

Front Desk Receptionist, Appointment Scheduler, Medical Records Clerk, or Interpreter Services.

All employees of FCHC must ensure service standards are delivered, including:

FCHC Core

• Demonstrates a commitment to FCHC mission and vision.
• Demonstrates a positive attitude towards patients, employees, role, and the health center.
• Demonstrates FCHC core values (accountability, courtesy, excellence, flexibility, integrity, respect).

Customer Service and Professionalism

• Smiles and makes appropriate contact, greets individuals upon entry into building and space.
• Is customer service oriented to both internal (colleagues) and external (patients, clients, vendors, etc.)
• customers. Treats patients, customers and colleagues with dignity and respect.
• Provides timely response to requests, tasks, and inquiries. Demonstrates good service turnaround.
• Demonstrates good communication skills and communicates in a tactful manner.
• Exhibits conflict resolution skills in order to foster effective working relationships and embraces a team
• approach.
• Adheres to FCHC’s dress code policies. Employee appearance and grooming appropriate.

Show(s)

• Consistently shows commitment to position and team performance (i.e., attendance and punctuality).
• Consideration and acceptance of cultural differences of others; works well with individuals of diverse
• backgrounds, supporting a culture of justice, equity, diversity, and inclusion.
• Participates in training and professional development and completes required trainings in a timely manner.

Safety

• Adheres to and promotes a culture of safety and cleanliness.
• Adheres to HIPPA/Confidentiality standards.
• Respectful of FCHC property, properly and safely uses Health Center Equipment.

II.

Front Desk Associate

Page 2.

III.

PRIMARY RESPONSIBILITIES:

Front Desk Associate

• Receives incoming telephone calls.
• Answers all incoming phone calls, schedules patient appointments and
• creates a task with a detailed message for appropriate staff.
• Screens incoming calls for Providers.
• Routes calls to appropriate provider or clinical staff using established
• criteria.
• Reschedules patients/cancels providers’ schedules when necessary.
• Orients new staff to the telephone system.
• Performs other duties as assigned.

FRONT DESK RECEPTIONIST:

• Greets incoming patients and visitors utilizing excellent customer service skills as noted under Service
• Standards.
• Ensures all necessary consent forms are completed by patients annually.
• Obtains financial documentation from each patient/family unit in order to acquire information necessary for the
• Center’s Sliding Fee Scale Program. Obtains insurance information and verifies coverage prior to patient
• appointments.
• Utilizes the telephone and paging system to help patients receive services as necessary.
• Creates and updates patients’ electronic health record (EHR). This includes scanning the registration forms
• which are reviewed for completion and placed into the appropriate categories in the electronic health record.
• Updates patient record for changes in any demographic information. Makes appropriate changes in the
• electronic health records (EHR).
• Connects patients to the appropriate resource to handle or answers patients’ inquiries regarding sliding fee
• schedule, insurance, collections, etc.
• Assists patients in participating in special programs by giving out applications and assisting patients in the
• completion of applications.
• Collects payments of fees for current or previous visits. Provides receipts of payments to patients.
• Promotes activities such as patient portal enrollment to improve clinic engagement.

Front Desk Associate

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• Submits money collected and payment journal at the end of the day.
• Secures money drawers at all times.
• Performs other duties as assigned.

Front Desk Associate:

• Schedules appointments for patients in person or via telephone, monitors cancellations, and reschedules
• appointments, primarily responsible for the recall list, if applicable.
• Schedules appointments for specific patient populations at the direction of clinical staff.
• Performs other duties as assigned.

MEDICAL RECORDS CLERK:

• Ensures all loose chart forms, including consult notes, progress notes, lab reports, and immunizations are
• scanned and filed appropriately on the electronic health records. These documents are imported into the
• patient’s electronic health record and forwarded to staff at FCHC following FCHC’s medical standard operating
• procedure (SOP) for FCHC scanning procedure.
• Requests medical records from outside entities as directed by the provider.
• Downloads medical records from health record systems and imports medical records into a patient’s electronic
• health record. These records are downloaded, imported and forwarded to staff FCHC following FCHC’s
• medical records standard operating procedure.
• Faxes appropriate correspondence as needed.
• Picks up medical records information from providers and nursing staff and faxes, mails or delivers
• electronically any necessary information to outside entities as requested by provider.
• Performs other duties as assigned.

INTERPRETER SERVICES:

• Schedules interpreters for all patients (both in person and utilizing Video Remote Interpreting - VRI).
• Schedules transportation for all patients as needed.
• Verifies insurance for all non-English speaking patients. Works with non-English speaking patients on
• identifying health insurance options.
• Performs other duties as assigned.

Front Desk Associate

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IV. PERIODIC DUTIES:

• 1. Contributes to Health Center community health activities outside of regular job responsibilities.
• 2. Participates in Health Center staff problem solving groups.
• 3. Attends and participates in department meetings, etc. as assigned.
• 4. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

• Inside Health Center: All inclusive.
• Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance
• companies, Medicare/Medicaid, physician offices, etc.

VI. QUALIFICATIONS:

• 1. High School Diploma or G.E.D. equivalent required.
• 2. One (1) year medical office work experience or equivalent required.
• 3. Ability to type 40 WPM preferred.
• 4. Knowledge of medical terminology preferred.
• 5. Must possess excellent computer, communication and customer service skills.
• 6. Must possess excellent organizational skills.
• 7. Bi-lingual speaking skills a plus.

VII. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be considered a

detailed description of every responsibility/duty (requirement) of the job (holder).