Clerical Specialist

Alliance Family Health Center, Inc.; Alliance, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Alliance Family Health Center, Inc. is seeking a Clerical Specialist to ensure smooth patient flow in Alliance, Ohio. You will greet patients, answer phones, verify insurance, and schedule appointments and referrals.

The role requires MS Word/Excel proficiency, medical terminology knowledge, and billing/coding familiarity. Strong communication and teamwork with the Front Desk Coordinator are essential in this busy primary care setting.

Qualifications

• Certification or diploma in Medical Office Administration/Assistant program or equivalent preferred.
• Medical front office experience preferred.
• Knowledge and experience in medical terminology, billing and coding is required.
• High school graduate or equivalent.

Responsibilities

• Greet patients, answer phones, and schedule appointments and referrals.
• Verify and collect patient demographics and insurance information.
• Register patients into EHR software and improve scheduling efficiency with the team.
• Collect co-pays and patient payments.
• Maintain electronic medical records and ensure documentation accuracy for billing.

Skills

MS Word

Excel

PowerPoint

Medical terminology

Billing & coding

Communication

Multi-tasking

Education

High school diploma

Medical Office Administration/Assistant program

Tools

EHR software

Fax machine

Phone system

Job description

Clerical Specialist is responsible forefficient operation and flow of patients through the practice.Greet incoming patients, answer telephones, and scheduleappointments and referrals. Collect and update patient information.Accurately handle insurance verification and perform front officeprocedures. Provides clerical services and performs general officeduties. Works with Front Office Lead and Executive leadership tocoordinate front office functions and provide input forimprovements.

JOB DUTIES ANDCOMPETANCIES:

• Answers incoming telephone calls and process appropriately.Possess warm outgoing personality with excellent telephoneetiquette.
• Verify and collect patient demographic and insuranceinformation.
• Registers and schedules patients into EHR software. Works withmanager to develop and implement changes to improve schedulingefficiencies.
• Collects co-pays and patient payments.
• Prepares and sends patient correspondence in accordance withpolicy. * Prepares and mails new patient information prior toscheduled office visit.
• Retrieves and proofs documentation accurateness for billingpurposes.
• Maintain electronic medical record, scan information accordingto protocol as appropriate.
• Verify Insurance eligibility/benefits (Eligibility Specialty).All authorizations must have insurance eligibility verified priorto their appointment. Parent must be notified if not eligible.
• Meets with and assists patients with respect to the insuranceapplication process and sliding scale eligibility, includingpresumptive eligibility
• Assists in the training and orienting of new clericalstaff
• Promotes positive provider, organization and communityrelationships.
• Works under the guidance of the AFHC colleague handbook
• Responsible for checking emails on a daily basis.
• Performing other duties as required

HEALTH CARING STANDARDS /VALUES:

1. Greet customers, visitors, andColleagues immediately with a smile, warm greeting, andintroduction, calling them by name if possible.

2. Exceed the expected and anticipatethe unexpected by asking, “Is there anything else I or afellow Colleague can do for you?”

3. Always provide a comforting,timely, caring departure or discharge, and always say thanks forallowing us to serve.

4. Integrity, openness and fairness inall you do

5. Teamwork

6. Individual creativity

8. Compassion and caring

AGE APPROPRIATE CARE:

Will provide successful servicesand/or interactions with the following age groups and willdemonstrate the use of appropriate interventions, communication andskills to match the age and/or abilities of the patient whereapplicable:

• Pediatric
• Adolescent
• Adult
• Geriatric

MACHINES, TOOLS &EQUIPMENT USED:

• Utilizes the telephone system correctly.
• Demonstrates correct use of the computer, including appropriatesoftware programs used by the department.
• Demonstrates correct use of the FAX machine and copier.
• Skilled in computer applications such as MS Word, Excel

EDUCATION, TRAINING &EXPERIENCE:

Certification or diploma in MedicalOffice Administration/Assistant program or equivalent preferred.Medical front office experience preferred. Knowledge andexperienced in medical terminology, billing and coding is required.Demonstrated skill in computer applications. High school graduateor equivalent.

SKILLS REQUIRED:

• Skilled in computer applications like MS Word, Excel, andPowerPoint.
• Skilled at handling multiple tasks and works underpressure.
• Extensive knowledge of medical terminology, medical billing andmedical coding
• Knowledge of handling general administrative and clericaltasks
• 5.The ability to communicate with individuals at a variety oflevels within the organization and community.
• Ability to exercise initiative, judgment, and decisionmaking.
• Willingness and ability to work collaboratively with a teamapproach to goals and objectives.

PHYSICALREQUIREMENTS:

• Able to stand/walk to various departments intermittentlythrough a 8 hour shift.
• Able to bend to reach items on the floor, desk level, andoverhead.
• Able to lift books and supplies weighing 25lbs.intermittently.
• Able to see clearly (with or without lenses) and hear normalspeaking tones.
• Able to communicate verbally interpersonally and over thetelephone in a clear and concise speech.
• Able to use hands for tasks (writing, typing, etc.).

RESPONSIBLE TO:

Front Desk Coordinator

AFHC

Job Type: Full-time

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Education:

High school or equivalent(Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Ability to Relocate:

• Alliance, OH 44601: Relocate before starting work(Required)

1401 S. Arch Avenue, Suite A,
Alliance, Ohio, 44601
Phone: [phone]
Fax: [phone]