Front Desk Associate

Atrium Hospitality LP; Springfield (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality company as a Front Desk Associate at the Springfield Courtyard! You will provide exceptional customer service, engage with guests, and play a crucial role in creating memorable experiences. This part-time position offers flexibility, career growth, and competitive pay within a vibrant team culture. If you thrive in a dynamic environment and possess a passion for service excellence, we encourage you to apply now and enjoy a wealth of benefits while contributing to our guest's satisfaction.

Benefits

401(k) plan with company match

Comprehensive health coverage options

Paid time off and vacation programs

DailyPay option and tuition reimbursement

Monthly employee socials

Discounted rates at Atrium and Marriott properties

Qualifications

• Customer service is a top priority with a strong desire to make an impact on guests.
• Must have excellent verbal and written communication skills.
• Ability to pick up computer skills is necessary.

Responsibilities

• Provide exceptional customer service and check guests in accurately.
• Resolve problems and fulfill special requests from guests.
• Maintain knowledge of hotel amenities and local area.

Skills

Customer Service

Communication

Engaging Personality

Flexibility

Education

High school diploma or equivalent

Job description

Hotel:

Springfield Courtyard

3527 West Kearney

Springfield, MO 65803

Front Desk Associate

Part time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

__________________________________________________

Marriott Courtyard in Springfield, Missouri is on the lookout for a vibrant individual to join our dynamic team! With 136 stylishly furnished suites, we're not just offering a job - we're inviting you to be part of an exciting journey! Our 1,800 sq. ft. of event space is the canvas for memorable experiences, and Springfield's rich blend of art, culture, and outdoor adventures is the perfect backdrop. From the Ozark Mountains' breathtaking trails to the lively local scene, there's always something new to explore. The hotel is conveniently located off Hwy 60, offers monthly employee socials and a positive team culture with opportunity for advancement. Join us at Residence Inn Springfield, where your career meets the ultimate blend of work and play. Ready to make waves in the hospitality world? Apply now and let the Atrium spirit fuel your success!

Benefits

• Monthly employee socials to honor all anniversaries, birthdays, and employee of the month recognition.

• Positive team culture and opportunity for advancement.

• Monthly coffee with the GM - free beverage item from café provided.

• Discounted rates at Atrium and Marriott properties.

• Benefits: Merit Increases, Referral Bonus, Paid Vacation/Sick time/holidays, Health/401K, Daily Pay option, Tuition Reimbursements, Management training, Gym membership discounts, Auto/Home Insurance and Pet Insurance to name a few.

• Conveniently located off James River Freeway Hwy 60.

Part-Time

Uniform Provided

$15.30 - $18.05

At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.

We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• You will assist guests with sending and receiving faxes, packages and mail

Perseverance:

• Help to resolve problems through recovery when things aren’t quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect:

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation:

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and traveldirections

Teamwork:

• As needed, fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

• High school diploma or equivalent
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

_____________________________________________

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy