Front Desk Associate

EyeSouth Partners; San Antonio (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a Front Desk Associate to join their compassionate team. This role involves delivering excellent customer service, managing patient communications, and ensuring accurate insurance verification. With a commitment to providing comprehensive eye care, the organization offers a supportive environment where you can grow your skills and contribute to improving patient experiences. If you have a passion for healthcare and enjoy working in a dynamic setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

HSA/FSA

Telemedicine

Generous PTO

Employee Discounts

Employee Assistance Program

Disability Insurance

Qualifications

• Minimum 2 years of experience in a medical office or healthcare setting.
• Strong computer skills with at least 30 WPM typing speed.

Responsibilities

• Provide exceptional patient service in person and over the phone.
• Schedule appointments and manage patient communication.

Skills

Customer Service

Healthcare Insurance Experience

Computer Skills

Organizational Skills

Professional Appearance

Education

High School Diploma or Equivalent

Job description

Join to apply for the Front Desk Associate role at EyeSouth Partners.

Medical Center Ophthalmology Associates, located in San Antonio, Texas, offers compassionate care for every eye condition. Board-certified physicians provide comprehensive eye care, and their team is dedicated to helping you see better.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. Responsibilities include interviewing patients to obtain demographic, financial, and insurance information necessary for billing, performing clerical duties, managing patient communication, scheduling appointments, processing medical records requests, and accepting patient payments.

Responsibilities include:

• Displaying high professionalism and delivering excellent customer service
• Obtaining and reviewing patient demographic and insurance information for accuracy
• Verifying insurance and collecting copays, co-insurance, and outstanding balances
• Ensuring all patient intake forms are signed and complete
• Handling communication via multiple phone lines, messaging portals, email, and fax
• Scheduling appointments
• Processing medical record requests
• Coordinating with clinical staff to ensure a positive patient experience

Education:

• High School Diploma or Equivalent

Required Skills:

• Minimum 2 years of experience in a medical office or healthcare setting
• Minimum 2 years of healthcare insurance experience
• Strong computer skills with at least 30 WPM typing speed
• Excellent customer service and interpersonal skills
• Dependability and organizational skills
• Professional appearance
• Ability to learn quickly, problem-solve, and work independently

Preferred Skills:

• Understanding of medical terminology

Benefits include:

• Medical, Dental, Vision insurance
• 401(k) with match
• HSA/FSA
• Telemedicine
• Generous PTO
• Free employee discounts and perks
• Employee Assistance Program
• Group Life/AD&D
• Short and Long-term Disability Insurance

EyeSouth Partners is an equal opportunity employer that celebrates diversity and is committed to an inclusive environment.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care