Front Desk Associate

Massage Envy; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in wellness and beauty is seeking a dynamic Sales Associate to enhance the customer experience. This role is pivotal in creating a welcoming atmosphere, managing appointments, and driving sales of memberships and products. Ideal candidates will possess strong customer service skills, a positive attitude, and the ability to thrive in a fast-paced environment. With a commitment to excellence and a focus on customer satisfaction, this position offers an exciting opportunity to be part of a team dedicated to making a difference in clients' lives. Join us and contribute to a culture of optimism and gratitude!

Benefits

Medical, Dental, and Vision Plans

Paid Time Off

401K Plan

45% Discount on Products

Employee Referral Bonuses

Free Monthly Massage/Skin Care Services

Qualifications

• High school diploma or equivalent; further education in hospitality or business is a plus.
• Previous experience in customer service or front desk roles preferred.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage front desk operations, including answering calls and scheduling appointments.
• Assist in promoting membership options and retail products.

Skills

Customer Service

Sales Skills

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma

Further Education in Hospitality or Business

Tools

Basic Software Applications

Job description

Join to apply for the Sales Associate role at Massage Envy.

Role Overview

The Sales Associate at Massage Envy plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the Sales Associate is responsible for creating a welcoming environment, managing appointment bookings, providing information about our services and products, and selling memberships. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

1. Greet and welcome guests warmly and professionally.
2. Maintain key performance indicators, such as membership sales.
3. Manage front desk operations, including answering calls, scheduling appointments, and handling transactions.
4. Provide accurate information regarding services, products, and promotions to guests.
5. Maintain a clean and organized front desk area.
6. Address and resolve guest inquiries and concerns promptly and effectively.
7. Assist in promoting membership options, retail products, and additional services.
8. Support the team in reaching sales and operational goals.

Requirements

1. High school diploma or equivalent; further education in hospitality or business is a plus.
2. Previous experience in customer service or front desk roles preferred.
3. Excellent communication and interpersonal skills.
4. Ability to multitask and manage a busy front desk efficiently.
5. Proficient in computer operations and basic software applications.
6. A positive attitude with a strong commitment to customer satisfaction.

Benefits

• Medical, dental, and vision plans
• Paid time off
• 401K plan
• 45% discount on products
• Employee referral bonuses
• Free monthly massage/skincare services

Our Values

If you align with our values—Optimism, Excellence, Consistency, Gratitude & Empathy—we look forward to meeting you! We celebrate diversity and are committed to providing accommodations for qualified individuals with disabilities.