Front Desk Associate

Intuit, Inc.; Prince Frederick (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Personal leave

Holiday credits

Gym access

Complimentary childcare

Commission opportunities

Job summary

TNT Strong, located in Prince Frederick, MD, seeks a Front Desk Associate to greet members, manage check-ins, respond to inquiries, and support membership sales. This role reports to the Operations Manager and is integral to delivering a high-energy, community-driven experience.

Ideal candidates have a positive attitude, reliability, and teamwork orientation, with strong communication skills and an interest in fitness. Computer skills and CRM familiarity are a plus.

Qualifications

• Positive attitude, reliable and punctual, strong communication, team-oriented, high attention to detail.
• A real interest in fitness and helping people.

Responsibilities

• Welcome and acknowledge every member and guest; check members in and assist with account needs.
• Answer calls, texts, emails and member questions; schedule consultations with prospective members.
• Support membership sales and promotions; keep the front desk and lobby clean and organized.
• Ensure memberships and billing information stay current; stay informed on TNT Strong services, programs and promotions.
• Support coaches, management and other departments; complete shift checklists and operational tasks.
• Contribute to team goals and club success.

Skills

Front desk

Customer service

Hospitality

Scheduling

CRM systems

Teamwork

Multitasking

Tools

Scheduling software

CRM systems

Job description

Most front desk jobs are about checking people in. This one is not.

At TNT Strong, our Front Desk Associates are the face of the facility, the energy behind the member experience, and a big part of what makes our community different. This role reports to the Operations Manager.

ABOUT TNT STRONG

We are one of Southern Maryland's leading fitness facilities, located in Prince Frederick. Our 20,000+ sq ft facility offers 24/7 gym access, personal training, semi-private strength coaching, group training, nutrition coaching, recovery amenities including saunas and showers, and on-site childcare, inside a high-energy, community-driven culture.

WHAT YOU'LL DO

Welcome and acknowledge every member and guest. Check members in and help with account needs. Answer calls, texts, emails and member questions. Help prospective members with questions and schedule consultations. Support membership sales and promotions. Keep the front desk and lobby clean and organized. Make sure memberships and billing information stay current. Stay informed on all TNT Strong services, programs and promotions. Support coaches, management and other departments. Complete shift checklists and operational tasks. Contribute to team goals and club success.

WHAT WE'RE LOOKING FOR

Positive attitude. Reliable and punctual. Strong communication. Team-oriented. High attention to detail. Able to multitask in a fast-paced environment. Professional appearance and demeanor. A real interest in fitness and helping people.

Customer service, front desk, hospitality, retail or fitness experience is preferred. Basic computer skills required; experience with scheduling or CRM systems is a plus.

COMPENSATION AND SCHEDULE

Starting pay $15.00 to $16.50 per hour, based on experience. Commission opportunities available on memberships, programs and select services sold. Part-time and full-time opportunities; minimum availability of 30 hours per week preferred. Morning, evening and weekend availability required.

WHY TNT STRONG

You are not just filling shifts. You are joining a team that pushes each other to grow, cares about culture and community, invests in leadership and development, and operates with high standards. Growth and leadership opportunities are available within the company.

Applicants must be able to reliably commute to our Prince Frederick facility.

BENEFITS AND OTHER COMPENSATION

Full-time employees average at least 35 hours per week and become eligible for TNT Strong company-sponsored benefits after a 90-day introductory period: paid vacation starting at 10 days per year, increasing to 12 days at 2 years and 15 days at 4+ years; 40 hours of company-paid sick leave per benefit year; 16 hours of paid personal leave per benefit year; and six paid eight-hour holiday credits for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Part-time employees receive benefits required by law plus any additional benefits TNT Strong makes available to their classification.

All employees receive Maryland Earned Sick and Safe Leave as required by law. Complimentary employee gym access and complimentary childcare are available during eligible periods, subject to facility rules, capacity and program terms. TNT Strong does not currently sponsor a group health insurance plan.

Other compensation for this role includes commission on memberships, programs and select services sold.