Front Desk Associate

Atrium Hospitality; Portland (OR); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Front Desk Associate to join their vibrant team. This part-time role offers the chance to create memorable experiences for guests while providing exceptional customer service. You'll engage with diverse individuals, assist with check-ins, and resolve any issues that arise, all while being part of a supportive team culture. Enjoy perks like daily pay, travel discounts, and comprehensive benefits. If you're passionate about hospitality and eager to grow your career, this opportunity is perfect for you!

Benefits

Daily Pay

Exclusive Travel Discounts

401k Plans

Comprehensive Medical Insurance

Additional Property-Specific Perks

Qualifications

• Must have excellent verbal and written communication skills.
• Ability to pick up computer skills easily is necessary.

Responsibilities

• Provide exceptional customer service by engaging with guests.
• Check guests in and assist with inquiries about hotel services.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Flexibility

Education

High School Diploma or Equivalent

Tools

Property Management System

Job description

Hotel:

Portland Embassy Suites 7900 Northeast 82nd Avenue Portland, OR 97220 Front Desk Associate Part time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Embassy Suites - Located on Airport Way - Portland Oregon

Part Time - Afternoon / Evenings

Enjoy A Free Shift Meal, Free Parking & Travel Discounts when you join our Embassy Suites Family

Must have Sunday Availability

Part Time Position - 2 to 3 shifts a week

Approximate shift hours range between - Noon -11pm

*Pay range - $18.00 - $18.75 per hour

The Embassy Suites Portland Airport features 251 guest suites and 20,000 sq. ft. of meeting space. The hotel is located less than half a mile outside the Portland International Airport, seven miles from downtown Portland, and nine miles from downtown Vancouver. The hotel has convenient access to the light-rail public transportation reaching the suburban areas of metro-Portland.

We are looking for highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent is a source of knowledge for the guest about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist guests with sending and receiving faxes, packages, and mail.

Perseverance:

• Help to resolve problems through recovery when things aren’t quite right.

Inclusion:

• Commit to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect:

• Value everyone’s contribution to the team, and we will value your contribution as a key part of our success.

Innovation:

• Look for ways to become an expert on the local area, being able to answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.

Teamwork:

• As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

What do we need from you to be successful in this role?

• High school diploma or equivalent.
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people.
• This role interacts with guests and team members all day; they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long; someone with the ability to pick up computer skills easily is necessary.
• The front desk role is at the center of attention for all hotel guests and requires someone to be able to stand for the duration of the shift.
• Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

• Daily Pay – Get paid when you need it.
• Exclusive Travel Discounts – Save big at Marriott and Hilton properties.
• 401k Plans – Invest in your future.
• Comprehensive Medical Insurance – Your health matters to us.
• Additional Property-Specific Perks – Because every location has something special to offer.

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self-paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations. Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.