Front Desk Associate

Art of Problem Solving; Pleasanton (CA); On-site; USD 33,000 - 36,000; Part time

Benefits offered by this job

401(k) retirement plan with company 7

Employee discount on AoPS Academy

Job summary

Art of Problem Solving (AoPS) AoPS Academy in Pleasanton, CA is seeking a part-time Front Desk Associate to greet visitors, answer calls and emails, and support campus operations while classes are in session. This in-person role begins as a summer position with the potential to continue into the academic year.

The ideal candidate is tech-savvy, customer-focused, and able to manage calendars, assist admissions, and maintain confidentiality. Lifting up to 25 lbs may be required.

Qualifications

• Experience confidently interacting with customers; families and students (elementary through high school) preferred.
• Strong organizational and computer skills.
• Excellent verbal and written communication skills; grammar, spelling, and English usage.
• Positive, effective relationships with students, parents, staff and the public.
• Ability to work independently and collaboratively; solve problems under pressure.

Responsibilities

• Serve as campus receptionist; answer phone and emails and pass information to staff.
• Manage and respond to customer inquiries by phone and email.
• Maintain multiple calendars and schedule meetings; keep everything up-to-date.
• Use internal database to generate reports and lists.
• Provide admissions assistance with consultations, scheduling, and follow-ups.
• Organize classroom and office supplies; supervise students between classes.

Skills

Tech Savvy

CSR CRM Experience

Prioritization

Communication

De-escalation

Tools

Google Workspace

Job description

Part-time Pleasanton, California, United States

AoPS Academy is a program of Art of Problem Solving (AoPS), a global leader in K–12 advanced education. AoPS is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, AoPS has trained hundreds of thousands of the country’s top students through its online school, in-person academies, textbooks, and online learning systems. AoPS Academy offers unique problem solving curriculum at its in-person locations across the country as well as through the virtual campus .

As part-time front desk staff at our location in Pleasanton, CA you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

This is an in-person, part-time position at ourPleasanton campus. This position begins as a summer role with the opportunity to continue into the academic year.

Ideal Schedule/Availability

• Mondays & Thursdays - Open availability 2:45 - 9:15

• Ideal Skills

  • Tech Savvy ( both Apple and PC)
  • CSR & CRM Experience
  • Prioritization
  • Communication
  • De-escalation instincts

Job Responsibilities:

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
• Use internal database to generate reports and lists
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Supervise students between classes
• Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Participate in occasional outreach/in-reach opportunities
• Other duties as assigned

Required / Preferred Knowledge, Skills, and Abilities:

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Ability to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about our mission of motivating high-performing students
• Lift up to 25lbs

Benefits and Compensation:

The Front Desk Associate pay rate for our Pleasanton location ranges from 24.29 - 24.86/hour. Some benefits include:

• 401(k) retirement plan with company match
• Employee discount on AoPS Academy classes, AoPS Online, and Beast Academy Online yearly subscriptions. Note that discounts for courses and online subscriptions only apply to active employees and children/dependents of the employee.

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.