Front Desk Associate

Art of Problem Solving; Waltham (MA); On-site; USD 29,000 - 30,000; Part time

Benefits offered by this job

Paid sick leave

Employee discounts on classes

Beast Academy Online subscriptions

401(k) retirement plan with company 0%

Job summary

Art of Problem Solving (AoPS) is hiring a part-time Front Desk Associate for our Lexington campus in Waltham, MA. You will greet families, answer calls and emails, manage calendars, assist admissions, and support campus operations while classes run.

The ideal candidate has strong customer service experience, excellent communication, and proficiency with Google Workspace. The role requires independence, teamwork, and the ability to lift up to 25 lbs.

Qualifications

• Experience interacting with customers and families (preferred).
• Strong organizational and computer skills.
• Excellent verbal and written communication; proper grammar and English usage.
• Ability to build positive relationships with students, parents, staff, and the public.
• Ability to work independently and with others.
• Flexibility to solve problems under pressure.
• Administrative and/or customer service experience.
• Proficiency with Google Workspace apps (Docs, Sheets, Calendar, etc.).
• Motivation to learn new technologies.
• Maintain customer confidentiality.
• Excited about AoPS mission.
• Lift up to 25 lbs.

Responsibilities

• Serve as campus receptionist; answer calls, voicemails, and relay information.
• Warmly welcome current and prospective students and families.
• Manage and respond to inquiries by phone and email.
• Maintain calendars; schedule meetings and keep up-to-date.
• Use internal database to generate reports and perform data entry.
• Provide admissions assistance with requests, scheduling, and follow-ups.
• Organize and prepare classroom and office supplies.
• Take inventory to support campus operations.
• Supervise students between classes.
• Perform light cleaning and tidying of lobby/front desk area.
• Oversee lobby appearance and front desk operation.
• Assist full-time staff with campus procedures.
• Participate in outreach/inreach activities.
• Other duties as assigned.

Skills

Customer service experience

Organizational skills

Communication skills

Teamwork / independence

Google Workspace

Customer confidentiality

Problem solving under pressure

Administrative experience

Willingness to learn tech

Tools

Google Workspace

Internal database

Calendar management

Job description

Join Our AoPS Academy as a Front Desk Associate!

As part-time front desk staff at our Lexington campus located in Waltham, you will answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session. Additionally, in this role you will support campus operations by helping take inventory, tidying up the facility, and assisting the full-time staff with other campus procedures to ensure things are running smoothly.

The Front Desk Associate Will

• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Warmly welcome both current and prospective students and their families
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings and ensure everything is up-to-date
• Use internal database to generate reports and lists, and perform data entry tasks
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Take inventory to support campus operations
• Supervise students between classes
• Perform light cleaning duties and tidying up the facility
• Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Assist full-time staff with other campus procedures to ensure things are running smoothly
• Participate in occasional outreach/inreach opportunities
• Other duties as assigned

The Ideal Candidate Has

• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Ability to work both independently and collaboratively
• Maintain flexibility to effectively solve problems under pressure
• Administrative and/or customer service experience
• Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
• Motivated to learn new technologies
• Maintain customer confidentiality
• Excited about our mission of motivating high-performing students
• Lift up to 25lbs

Work Schedule

This is an in-person, part-time position at our Lexington location. Front Desk hours are Monday through Sunday during the academic year with Monday through Friday during the summer.

Our team is currently seeking candidates that can work the following days and hours during the academic year:

2026 Summer | Jul. 06, 2026 – Aug. 30, 2026
Day Hours (ET) Monday–Friday 8:30 AM - 5:00 PM
Monday–Friday 8:30 AM - 1:00 PM
Monday–Friday 1:00 PM - 5:00 PM

2026–2027 Academic Year | Aug. 31, 2026 – Jun. 13, 2027
Day Hours (ET) Monday–Friday 2:30 PM - 8:30 PM
Monday–Friday 3:30 PM - 8:30 PM
Saturday 9:00 AM - 1:00 PM
Saturday 1:00 PM - 6:00 PM
Sunday 9:0$AM - 1:00 PM
Sunday 1:00 PM - 6:00 PM

Campus Location

This is an in-person position at our Lexington Campus (1088 Lexington St, Waltham, MA. 02451).

Candidates must be located in Waltham/Lexington, MA or the surrounding area and must be able to commute to our campus.

Why Join AoPS

• Pay Rate: 21.13 - 21.63/hour
• Impact: Be the welcoming face of AoPS Academy, supporting campus operations and helping create positive first impressions for students and families in our mission to train great problem solvers
• Culture: Join a team of lifelong learners dedicated to discovering, inspiring, and training high-performing students in advanced problem-solving education
• Benefits: Paid sick leave, employee discounts on classes and Beast Academy Online subscriptions
• Future Planning: 401(k) retirement plan with company match
• Quality of Life: Part-time flexibility with afternoon/evening hours during academic year and day shifts available in summer

About AoPS Academy

• AoPS Academy is a year-round educational enrichment program.
• Since 1993, AoPS has prepared hundreds of thousands of students for college and career success through engaging curriculum, expert online instruction, and local, in-person academies.
• AoPS Academy is a program of Art of Problem Solving, a global leader in K–12 advanced education. AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a world-class curriculum in math, science, and language arts for students in grades 1-12, creating an environment where exploration meets challenge, right in your local neighborhood. Students learn in small classes led by accomplished instructors and collaborate with a peer group who share their passion for learning.
• We have opened 20+ academies across the nation since 2016 and are still growing!

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.